Field Service Technician

Weber, Inc.; Platte Gardens (MO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance (employer-paid)

401(k) with company match

HSA annual funding

Competitive PTO

Job summary

Weber, Inc. is seeking a Field Service Technician to support customers across North America with extensive travel, on-site service, and installation of Weber equipment.

You will troubleshoot, repair, and document work, while communicating with customers and Weber teams to ensure full functionality and safety at every site. Ideal candidates have an associate degree or technical training in mechanical/electrical maintenance and 3+ years of field service experience, with willingness to travel

Qualifications

• Associate degree or technical school diploma in electrical, mechanical maintenance or related field.
• 3+ years of field service, packaging, or industrial maintenance experience; 5+ years preferred.
• Extensive travel required; flexible schedule including nights/weekends.

Responsibilities

• Troubleshoot, repair, and service Weber equipment on-site.
• Install new solutions and ensure full functionality per specifications.
• Serve as the communication link between customers and Weber teams.
• Document service work accurately in Salesforce within 24 hours.
• Travel extensively to customer sites; including Germany as needed.
• Communicate job status and updates with service leadership.
• Recommend future parts and service solutions to customers.
• Ensure customers understand equipment operation and safety before departure.

Skills

Strong mechanical aptitude

Electrical systems

Pneumatic systems

Troubleshooting skills

Documentation

Salesforce

Concur

Microsoft Office

Education

Associate degree or technical diploma in electrical/mechanical maintenance

Tools

Salesforce

Concur

Microsoft Office

Job description

Weber, Inc, 10701 N Ambassador Dr, Kansas City, Missouri, United States of America

Job Description

Posted Monday, August 3, 2026 at 5:00 AM

Field Service Technician

Location: Kansas City Metro/ Extensive Travel

Department: Field Service

Employment Type: Full-Time | Non-Exempt

What You’ll Do

As a Field Service Technician, you’ll play a critical role in supporting Weber customers across North America and beyond.

You will:

• Troubleshoot, repair, and service Weber equipment on-site
• Install new solutions and ensure full functionality per specifications
• Serve as the communication link between customers and Weber teams
• Document service work accurately in Salesforce within 24 hours
• Travel extensively to customer sites (including Germany as needed)
• Communicate job status and updates with service leadership
• Recommend future parts and service solutions to customers
• Ensure customers understand equipment operation and safety before departure
• Provide various customer training requirements as needed

Every service call is an opportunity to strengthen relationships and reinforce Weber’s reputation for excellence.

QUALIFICATIONS

Associate degree or technical school diploma in electrical, mechanical maintenance, or related field

3+ years of field service, packaging, or industrial maintenance experience, 5+ years preferred

Equivalent education and experience considered

Extensive travel required based on customer needs

Flexible schedule including nights or weekends when necessary

Must have a valid and unrestricted driver's license. Real ID-compliant drivers license or other TSA approved alternative form of identification required for travel

Valid passport or ability to obtain one

Technical Skills

• Strong mechanical aptitude
• Electrical, pneumatic, and machine shop experience
• Ability to troubleshoot mechanical, electronic, and operational systems
• Preventative maintenance and problem-solving mindset

Professional Skills

• Excellent customer service and communication abilities
• Comfortable working independently with minimal supervision
• Ability to stay calm and professional in high- pressure environments
• Strong documentation and organizational skills
• Proficiency in Microsoft Office; Salesforce, and Concur experience is a plus
• Maintain a business casual attire within the Weber Uniform Policy
• Working knowledge of managing expenses and expense reporting

At Weber, our people are our competitive advantage. We offer:

• A strong service-driven culture
• Opportunities to work with advanced food-processing technology
• A supportive team that values collaboration and communication
• The chance to be part of something bigger- helping customers deliver safe, consistent food every day
• Comprehensive medical, dental, and vision insurance with 100% employer-paid premiums.
• Annual funding of your HSA (Health Savings Account) - $2.5K for individual, $5K for family
• 401(k) plan with 6% company match, vested day 1
• Many other industry leading benefits to support the wellbeing for you and your family

We believe in teamwork, respect, accountability, and continuous improvement. Every technician plays a role in delivering what matters most — precision, performance, and the Perfect Portion.

Weber, Inc, 10701 N Ambassador Dr, Kansas City, Missouri, United States of America