Field Service Technician

UltraSource LLC; Kansas City (MO); On-site; USD 45,000 - 70,000; Full time

Job summary

A leading company in processing and packaging solutions is seeking a Field Service Technician in Kansas City. This role focuses on providing technical support, including equipment installation, troubleshooting, and customer training. The technician will travel frequently to customer sites, ensuring operational excellence and client satisfaction.

Qualifications

• Minimum 5 years related experience or equivalent education and training.
• Preferred HVAC certification or experience.
• Experience with PLC relay logic and industrial control systems.

Responsibilities

• Perform installations of equipment at customer sites to ensure functionality.
• Investigate and resolve customer technical issues.
• Document performance reports and maintain accurate records.

Skills

Electrical skills

Mechanical skills

Problem solving

Customer service

Bilingual / Spanish

Education

Certification from college or technical school

Vocational training or apprenticeships

Tools

CRM software

MS Office

Job description

Company Background : Since our founding in 1883, UltraSource has served the processing and packaging equipment needs of thousands of companies worldwide in the meat, poultry, seafood, and dairy industries. Our comprehensive offering includes hundreds of products that enable us to custom tailor equipment solutions that meet the production line objectives, labor goals, budget constraints and brand image of our customers.

UltraSource's quality program ensures our products are engineered and produced to meet or exceed our customers' requirements. Reliability, maintainability, and safety are at the forefront of our engineering strategy and support to our dedication to quality.

Summary : Provide technical support for equipment in-house and at customer locations including installation, training, repair and customer support.

Essential Duties and Responsibilities :

• Performs installations of all product lines at customer's facility to ensure full functionality according to specifications.
• Investigate and resolve customer reports of technical issues with equipment, and eliminate future operational or service difficulties.
• Coordinate problem resolution with engineering, manufacturing, and other personnel.
• Maintains accurate records of performance reports, expenses, billable hours, and trip reports. Documents cases in CRM database in a timely fashion.
• Provides a communication link between the customer and the company to help ensure that technical support and effective service is provided to the customer.
• Must be able to travel up to 70% of the time, often for multiple consecutive weeks at the customer's site.

Requirements :

• Certification from college or technical school; or a minimum of 5 years related experience and / or training; or equivalent combination of education and experience.
• Vocational training or apprenticeships in electrical and mechanical skills (specifically schematics and wiring diagrams), industrial control systems, PLC relay logic and 3 phase motors preferred.
• HVAC certification or experience preferred.
• CRM software and MS Office (Word, Excel, Outlook, Forms, Teams)
• Bi-lingual / Spanish capabilities a plus, but not required.

Physical Demands :

Must be able to fulfill all essential job functions in a consistent state of alertness and in a safe manner. While performing the duties of this job, the employee is regularly required to sit, use hands to feel and manipulate, and requires the ability to talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock. Due to the travel functions of this position, you are also subject to extreme temperature changes such as those found in warehouses, meat lockers, etc. The noise level in the work environment is usually moderate.

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Field Service Technician • Kansas City, MO, US