Field Service Technician

State Industrial Products; Pittsburgh (Allegheny County); On-site; USD 40,000 - 69,000; Full time

Job summary

A rapidly growing division of a leading company in the cleaning solutions sector seeks an entry-level Field Service Technician. The role involves installation, maintenance, and customer interaction in various settings, providing opportunities for career advancement. Ideal candidates should have mechanical skills and a high school diploma, with a passion for service excellence and problem-solving.

Benefits

Generous PTO

401(k) matching up to 3%

Medical, dental, and vision benefits

Tuition assistance

Work-life balance with a typical Monday-Friday schedule

Qualifications

• Previous experience in mechanical repair is necessary.
• Ability to troubleshoot and solve a variety of repair issues.
• Desire for career growth and willingness to travel locally.

Responsibilities

• Provide preventative maintenance and servicing of customer equipment.
• Manage account retention and ensure service standards are met.
• Build and maintain long-lasting customer relationships.

Skills

Mechanical aptitude

Problem-solving

Customer relationship management

Education

High school diploma or equivalent

Job description

2 days ago Be among the first 25 applicants

Are you a hands-on person with maintenance experience?

Are you mechanically inclined and like to make repairs?

Are you tired of long hours in your role with no chance for financial rewards or advancement?

State Cleaning Solutions, a division of State Industrial Products, is a rapidly growing sales and service provider. We serve the hospitality and healthcare marketplace by designing, implementing and maintaining cleaning and sanitization programs. Our customers include restaurants, hotels, care homes and institutions among many others. State Cleaning supplies the equipment and chemicals needed to ensure customer and guest satisfaction, then backs up our programs with an extensive 24/7 service network.

What's In It For You

We have a dedicated crew of more than 700+ innovative and dedicated employees. Here are a few reasons why we’d make a great team:

• Career Opportunity. We are a high growth company with excellent opportunities for advancement. Our training and development programs prepare you for growth and advancement.
• Work-life balance. We work a typical Monday-Friday work day with a rotating on-call schedule. Take a well-deserved break on us and enjoy time with your family and friends with generous PTO.
• Benefits and Perks. We offer competitive pay, as well as an excellent benefits package that includes medical, dental, vision, 401(k) matching up to 3%, long term disability, and tuition assistance.
  
  
  

Position Summary

After completing an initial training program, you will be assigned to an existing territory of restaurants, hotels, long term care facilities, and more. You will serve as the “Face of State” for your customers, providing recommendations on advanced cleaning and sanitation processes and programs to create cleaner, safer, and healthier environments and drive a positive guest experience. You will report to Route Supervisor. As you continue to learn and grow into the role, you will be responsible for all sales retention, preventative maintenance, installations, route completion, and collections for your assigned territory.

Position Responsibilities

• Provide preventative maintenance to customer equipment
• Service customer equipment using mechanical, electrical, and plumbing skills
• Manage account retention within core business of your territory
• Complete paperwork necessary to fulfill position responsibilities
• Meet or exceed, routing and preventative maintenance service standards, monthly, quarterly and annually, Sales retention monthly, quarterly and annually
• Build and maintain long-lasting relationships with customers within an assigned territory for repeat business
• Identify program gaps to add innovative programs to create unique value and build sales
  
  
  

Essential Qualifications, Skills & Abilities

• Previous experience in mechanical repair
• You possess the mechanical aptitude to install, fix and maintain dish machine, laundry and housekeeping dispenser equipment
• Ability to solve a wide range of complex, multi-disciplinary problems which must consider short and intermediate term impact
• You have the ability to troubleshoot broken equipment to find a resolution
• A desire to work hard and want to directly influence your financial future
• Ability to prioritize goals and achieve results within defined deadlines
• Confidence in your abilities
• A passion for career growth and longevity
• High school diploma or equivalent
• Role requires local market area travel with the use of a company vehicle and valid driver’s license to travel to appointments
• Military background is preferred
  
  
  

EOE Statement: State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department.

#IND2

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Chemical Manufacturing

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