Field Service Technician

MetalForming; Peachtree City (GA); On-site; Full time

Job summary

Join a leading company in metal fabricating technology as a Field Service Technician, providing essential customer service by installing and servicing equipment. The role requires travel up to 80%, hands-on training for customers, and strong technical skills to ensure proper machine functionality and safety within rigorous guidelines.

Qualifications

• Strong oral skills and ability to read schematics desired.
• Preferences for CNC or PLC experience.

Responsibilities

• Provide remarkable customer service by traveling to customer locations.
• Install, service, and train customers on equipment.
• Fill out detailed Service Reports and prepare Expense Reports.

Skills

Customer orientation

Technical ability

Ability to read schematics

Education

Valid Driver's License

Background in electronics and heavy machinery

Job description

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Job Description

Job Description

Summary Functions: Field Service Technicians provide remarkable customer service by traveling to customer locations to install, service, and train customers on all equipment.

This position works with mechanical, hydraulic, electronics, and electrical equipment as a part of the sheet metal fabricating technology.

Travel required: 80% (domestic and international)

Key Responsibilities: (1) Customer service (2) Machine Installation (3) Training on machines (4) Machine Service (5) Accurate Documentation.

Specific Responsibilities

• Installation of machines
• Check for proper machine voltages.
• Align and level the machine as necessary.
• Properly install all machine accessories
• Test machines for proper functions
• Perform tests with material assuring proper bends and dimensions.
• Training on Machines
• Train customers on part programming
• Train customers on full functions of controls
• Train customers on machine functions and limitations
• Train customers on location and operation of safety switches
• Train junior personnel on all functions of equipment
• Servicing of Machines
• Identify machine problems.
• Troubleshoot the machine to identify the cause of the problem.
• Read and understand electrical schematics, mechanical drawings and hydraulic flow charts.
• Utilize voltmeters to test voltage and current readings.
• Know the functions of electrical and hydraulic components within the machine.
• Replace defective components.
• Clearly communicate machine updates to the customer and management.
• General Responsibilities
• Fill out detailed Service Reports and turn them in within the week.
• Prepare accurate Expense Reports
• Check in every morning.
• Check out every evening upon finishing work for the day.
  

Education and Experience Requirements: This position requires a valid Driver's License. This job requires a background in electronics and heavy machinery with a preference for CNC or PLC experience. Strong oral skills and ability to read schematics desired.

Physical Context/Work Environment: Work is typically conducted in a factory or warehouse, where you may be subject to noise, dirt, vibration, and heat. This position involves heavy lifting up to 80lbs and part manipulation. Work may be conducted in a variety of positions. This position is subject to stringent safety guidelines and the wearing of personal protective equipment.

Competencies: Customer orientation, technical ability, initiative, and independence.

Company Description

MetalForming Inc. is the North American leader in metal fabricating machinery technology. The company sells and services high quality metal folders, shears, rollformers, press brakes, and automation from the most respected manufacturers across the globe.

MetalForming Inc. is the North American leader in metal fabricating machinery technology. The company sells and services high quality metal folders, shears, rollformers, press brakes, and automation from the most respected manufacturers across the globe.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Machinery Manufacturing

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