The Field Service Technician travels to customer locations to install, start up, inspect, maintain, troubleshoot, and repair industrial paint booths and finishing equipment. This role ensures equipment operates safely and reliably while delivering a positive customer experience.
The ideal candidate has strong mechanical and electrical troubleshooting skills, communicates effectively with customers, and works independently in the field.
- Install, commission, inspect, test, maintain, troubleshoot, and repair industrial finishing equipment at customer sites.
- Diagnose mechanical and electrical issues involving motors, transformers, lighting, controls, circuit breakers, heating and cooling systems, and related components.
- Use hand tools, electrical meters, diagnostic instruments, and technical documentation to complete repairs and replace equipment components.
- Read and interpret blueprints, schematics, technical drawings, and specifications; perform basic electrical-load and airflow calculations as needed.
- Coordinate with Customer Service, Project Management, Engineering, and other internal teams to prepare for service visits and resolve equipment issues.
- Train customers on safe equipment operation, routine maintenance, and basic troubleshooting.
- Complete service reports, work orders, parts requests, warranty documentation, and project change orders. Maintain accurate records of labor, repairs, testing, and equipment performance.
- Identify recurring equipment, manufacturing, or installation issues and communicate findings to the appropriate internal departments.
- Maintain professional customer communication, follow through on service needs, and comply with applicable safety procedures and jobsite requirements.
Qualifications
- Experience in field service, industrial maintenance, equipment installation, mechanical or electrical troubleshooting, or a related technical field.
- Ability to interpret technical drawings, blueprints, electrical schematics, and equipment specifications.
- Familiarity with hand tools, measurement devices, electrical testing instruments, and diagnostic equipment.
- Ability to perform basic electrical-load and airflow calculations.
- Strong problem-solving, organizational, and time management skills, with the ability to work independently and manage changing schedules.
- Effective communication skills and the ability to explain technical information and train customers.
- Commitment to customer service, safe work practices, quality workmanship, and accurate documentation.
- Valid driver's license preferred; ability to meet applicable customer site access and background-check requirements.
- Willingness to travel extensively, including overnight assignments and occasional weekends.
Physical Requirements & Working Conditions
Must be able to perform the physical demands of the position, with reasonable accommodation where applicable:
- Lift and carry at least 50 pounds and lift or hold 10 pounds overhead.
- Climb ladders up to 25 feet and step over barriers up to 3 feet high.
- Maneuver through confined spaces as small as 2 feet by 2 feet.
- Wear required respirators, fall-protection harnesses, and personal protective equipment (PPE), including hard hats, safety glasses, and safety boots.
- Stand and walk for up to eight hours with standard breaks.
- Bend, kneel, crouch, reach, climb, and work in various physical positions as needed.