Field Service Technician

RiseMe; Oakland (CA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Sign-on bonus

Medical, dental, vision

401(k) with employer match

Tool loan program

Uniforms provided

Company van

PPE

Gym reimbursement

Job summary

Towlift Oakland is seeking a Field Service Technician to diagnose, repair and maintain industrial vehicles at customer sites in the Oakland area. You will troubleshoot breakdowns, perform routine maintenance, and provide excellent customer service while managing tools and company assets.

Responsibilities include inspecting parts, quoting services, and using the Mobile Service app to close jobs. The position requires strong attention to detail, independent work, and a valid driver's license.

Qualifications

• 2+ years in a service technician role.
• Experience with hydraulics and computer diagnostics.
• Ability to interpret and apply schematic diagrams.
• Valid Driver’s License with driving record acceptable to insurer.
• Strong written and verbal communication skills.
• Ability to work independently and prioritize tasks.

Responsibilities

• Diagnose and troubleshoot customer breakdowns and perform on-site repairs.
• Set up and operate metalworking tools (lathe, drill press, grinder) to make/repair parts.
• Perform routine maintenance and replace defective parts; lubricate and repair electrical equipment.
• Inspect parts and review repair results with customers; provide on-site quotes.
• Use Mobile Service app to close the day, finalize work orders, obtain customer signatures.
• Provide daily status updates to dispatchers and account manager.

Skills

Hydraulics

Computer diagnostics

Schematic interpretation

Communication skills

Project management

Organizational skills

Attention to detail

Independent work

Education

High School Diploma or equivalent

Vocational or technical certification preferred

Tools

Mobile Service app

Lathe

Drill press

Grinder

Job description

Technician - Oakland, California

Location: 4701 Oakport Street Oakland, CA 94601

Compensation Range: $45.55.00, $2,000 Sign-on Bonus

Towlift Oakland is looking for a experience Field Service Technician! Click here to watch a day in the life of a forklift technician!

Troubleshoot, repair, and maintain industrial vehicles, including forklifts, railcar movers, container handlers, and terminal tractors. Perform routine maintenance and breakdown repair work in the field at customer sites. Prioritize work orders, comply with safety incident reporting, and ensure all paperwork is submitted timely and accurately. Provide excellent customer service and maintain company-provided assets, including all work tools and vans.

ESSENTIAL FUNCTIONS

• Diagnose and troubleshoot customer breakdowns; provide proper repairs to minimize equipment downtime and initiate estimates for on-site repairs.
• Set up and operate lathe, drill press, grinder, and other metalworking tools to make and repair parts.
• Perform routine scheduled maintenance, including standard inspections, repair and replace defective parts, lubricate parts, and repair electrical equipment.
• Inspect used parts to determine changes in factory specifications.
• Review repair work and scheduled maintenance results with customers, communicating any potential issues. Responsible for field quoting and communicating services to customers.
• Utilize the Mobile Service application to close the day, fill out work orders, obtain customer signatures, finalize jobs, and mark them as complete.
• Provide daily status updates to the dispatchers and review any customer issues or concerns with the dispatcher and account manager.

POSITION QUALIFICATIONS

EDUCATION

• High School Diploma or equivalent. Vocational or technical certification preferred.

REQUIREMENTS

• 2+ years of experience in a service technician role.
• Previous experience with hydraulics and computer diagnostics. Ability to interpret and apply schematic diagrams.
• Valid Driver’s License and driving record acceptable to insurance company.
• Ability to work independently and to effectively prioritize demands and execute tasks.
• Strong attention to detail, project management, and organizational skills.
• Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
• Adhere to company’s core values.
• We are a drug free workplace. All positions require pre-employment screening.

BENEFITS

• All shifts Monday - Friday 7:00 am - 3:30 pm
• $2,000 sign-on bonus and referral bonus opportunities
• Competitive salary with monthly bonus opportunities
• Comprehensive benefits include medical, dental, vision, and 401(k) with employer match and profit-sharing.
• Tool loan program
• Annual Boot, Safety Glasses, and Gym Reimbursement Programs
• Company provided:
  • Modern service van: Including fuel card and maintenance
  • Laundered uniforms
  • Technology: iPad, laptop, and iPhone
  • Specialized tools
  • PPE

Towlift is an equal opportunity employer, all applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud employers of Veterans, helping them to navigate the transitions of life and reach their fullest potential.