Field Service Technician

Seica, Inc.; Northern (KY); Hybrid; USD 37,000 - 40,000; Full time

Job summary

Seica USA is seeking a Field Service Technician to install, repair and refurbish capital test equipment and support customers across North America. The role requires travel up to 50% to satellite locations and customer sites.

You will diagnose issues using meters and oscilloscopes, communicate clearly with on-site personnel, and ensure preventive maintenance to minimize downtime. A high school diploma and driving record are required.

Qualifications

• Requires ability to interact professionally with customers
• Effective communication with customers with potentially critical needs
• Understanding of test equipment (power supplies, meters, oscilloscopes) desired
• Valid driver’s license and clean driving record required
• US work authorization required; travel up to 50%
• 1–3 years field experience preferred

Responsibilities

• Install, repair and refurbish Seica equipment at customer sites
• Provide technical support and maintenance to minimize downtime
• Travel to satellite locations and production facilities as required by customers

Skills

Customer interaction

Effective communication

Test equipment knowledge

Valid driver’s license

US work authorization

Willing to travel

Field experience 1-3 years

Education

High School diploma or technical equivalent

AS Degree in mechanical field (preferred)

Job description

Seica USA is now hiring a: Seica Inc is a world leader in test & measurement equipment design and services. We market, promote, train and install capital test and process equipment built in Italy and shipped to North America. With offices worldwide Seica can support you no matter where your NPI centers or production facilities are located. From bare board/substrate testing to traditional in-circuit and functional testing, Seica is the only ATE company that provides solutions to both the substrate and loaded board markets.

Seica Inc is now hiring a Field Service Technician. FST's Install, repair and refurbish equipment and to provide customer support. Seica field service technicians perform scheduled maintenance to prevent mechanical malfunction; they also are called in to make repairs when equipment fails unexpectedly. This occupation may require extensive travel to satellite locations, including factories, production facilities and other sites as required by customers. As a traveling service technician, they need to have well-developed communications skills to interact with on-site personnel. Using visual cues, computer software programs and diagnostic tools, field service technicians test equipment using measuring devices, such as multi-meters, as well as other devices to determine whether parts or assemblies are faulty. FST knowledge allows them to troubleshoot and solve issues, which may be explained in repair manuals or through work orders issued by the company. Field service technicians may need to clean, replace or install parts to maintain smooth operation of machinery and equipment. In this position the field service technician (FST) is part of a team that is offering technical support to customers with the goal to maintain customers and increase sales.

Requirements

• Ability to interact professionally and clearly with customers.
• Will be able to communicate effectively with customers who may have critical needs
• Understanding of test equipment to include power supplies, meters, oscilloscopes, etc.
• Must have a valid driver's license and clean driving record
• Must have US work authorization
• Education: High School or technical equivalent, AS Degree in mechanical background a plus
• Must have a minimum of 1-3 years field experience
• 50% Travel will be required

Non-exempt hourly position $27.00-$29.00 depending on experience

Only local candidates are being considered.

The FST must be able to work in a dynamic environment where there are often changes in priorities. In addition to the environment, the FST must have a good demeanor when interfacing with customers, be personable, and be able to listen carefully. The FST must be able to gather pertinent data from all functions such as application engineering, service and the customer experiences to be able to propose a solution or remedy for the intervention.

ALIGNING YOUR VALUES TO OUR SOLUTIONS

• Customer Focus
• Results and Accountability
• Innovation
• Transparency and Integrity
• Mastery
• Inclusiveness
• Sense of Urgency
• Collaboration and Teamwork

Seica is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, or disability EOE AA M/F/VET/Disability.

For more information, please visit us at www.seica.com