Field Service Technician

Seica, Inc.; Haverhill (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Generous PTO

HRA

FSA

Job summary

Seica Inc. in Massachusetts is seeking a Field Service Technician to install, repair and refurbish our test equipment and to provide on-site technical support to customers.

You will perform scheduled maintenance, troubleshoot faults, and gather data from service engagements to propose effective solutions. The role requires strong customer communication and willingness to travel up to 50% to factories and production sites.

Qualifications

• Minimum 3 years of field service experience.
• Valid driver’s license and clean driving record.
• US work authorization.
• Ability to interact professionally with customers.
• Understanding of test equipment (power supplies, meters, oscilloscopes).

Responsibilities

• Install, repair and refurbish Seica equipment.
• Provide customer on-site technical support.
• Travel up to 50% to satellite locations.
• Perform scheduled maintenance and troubleshoot issues.

Skills

Customer interaction

Communication skills

Travel readiness

Driver's license

US work authorization

Education

High School or technical equivalent

AS Degree in mechanical background

Tools

Multimeters

Oscilloscopes

Power supplies

Test equipment

Job description

Seica Inc is a world leader in test & measurement equipment design and services. We market, promote, train and install capital test and process equipment built in Italy and shipped to North America. With offices worldwide Seica can support you no matter where your NPI centers or production facilities are located. From bare board/substrate testing to traditional in-circuit and functional testing, Seica is the only ATE company that provides solutions to both the substrate and loaded board markets.

Seica Inc is now hiring a Field Service Technician

FST's Install, repair and refurbish equipment and to provide customer support.

Seica field service technicians perform scheduled maintenance to prevent mechanical malfunction; they also are called in to make repairs when equipment fails unexpectedly. This occupation may require extensive travel to satellite locations, including factories, production facilities and other sites as required by customers. As a traveling service technician, they need to have well-developed communications skills to interact with on-site personnel.

Using visual cues, computer software programs and diagnostic tools, field service technicians test equipment using measuring devices, such as multi-meters, as well as other devices to determine whether parts or assemblies are faulty. FST knowledge allows them to troubleshoot and solve issues, which may be explained in repair manuals or through work orders issued by the company. Field service technicians may need to clean, replace or install parts to maintain smooth operation of machinery and equipment. In this position the field service technician (FST) is part of a team that is offering technical support to customers with the goal to maintain customers and increase sales.

Requirements

• Ability to interact professionally and clearly with customers.
• Will be able to communicate effectively with customers who may have critical needs
• Understanding of test equipment to include power supplies, meters, oscilloscopes, etc.
• Must have a valid driver’s license and clean driving record
• Must have US work authorization
• Education: High School or technical equivalent, AS Degree in mechanical background a plus
• Must have a minimum of 3 years field experience
• 50% Travel will be required

Only local candidates are being considered.

The FST must be able to work in a dynamic environment where there are often changes in priorities. In addition to the environment, the FST must have a good demeanor when interfacing with customers, be personable, and be able to listen carefully. The FST must be able to gather pertinent data from all functions such as application engineering, service and the customer experiences to be able to propose a solution or remedy for the intervention.

ALIGNING YOUR VALUES TO OUR SOLUTIONS

At Seica, our diverse, dynamic and collaborative teams give us the strength and insight to solve the world's most challenging test and product handling problems.

Our ONE Seica culture has at its core:

• Results and Accountability
• Transparency and Integrity
• Sense of Urgency
• Collaboration and Teamwork

• Generous Paid Time Off (PTO)
• Health Reimbursement Arrangement (HRA)
• Flexible Spending Account (FSA)

Seica Inc. is an equal opportunity employer committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Candidates must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

Applicants who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.