Field Service Technician

Meiden America Switchgear Inc; Northern (KY); Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401k with match

Paid time off

Holiday pay

Voluntary benefits

Job summary

MAS is seeking a Field Service Technician to support commissioning activities, customer training and resolving field issues on HV switchgear. You will travel to customer sites in the U.S.

and Canada, perform electrical tests, repairs, and document findings using MS Office. The role requires strong hands-on troubleshooting, effective communication across levels, and the ability to manage multiple tasks with safety and quality in mind.

Qualifications

• Proficient in Microsoft Office, especially Excel.
• ERP system experience, preferably SAP.
• Able to effectively communicate up and down the organizational hierarchy.
• Travel up to 60% to customer site locations in the U.S. and Canada.

Responsibilities

• Fulfill parts orders to ensure quality and on-time delivery.
• Respond to customer inquiries regarding installation, testing, or non-conformance resolutions.
• Conduct testing on HV switchgear (Hi-Pot, insulation, etc.).
• Perform field repairs using appropriate tools and instructions.
• Travel to customer sites for training and hands-on instruction.
• Maintain safety and quality standards in all tasks.

Skills

Microsoft Excel

Microsoft Office

Communication skills

Prior SAP experience

Education

AAS in Mechatronics or Engineering Technology

Tools

SAP

Job description

Pay Type: per hour Benefits: Medical, Dental, Vision, Life, 401k with match, Paid time off and Holiday pay + various voluntary benefits.

The purpose of the Field Service Technician is to ensure effective and efficient use of departmental resources to support customer requirements regarding commissioning activities, customer training, and resolution of customer complaints.

Essential Duties and Responsibilities:

• Fulfill parts orders to ensure quality and delivery expectations are met.
• Respond to customer inquiries regarding the storage, installation, testing, or potential product non-conformance resolution.
• Maintain knowledge of product and field practices.
• Conduct testing on HV switchgear: Circuit function test, timing test, contact resistance test, insulation resistance test, Dielectric Withstand (Hi-Pot) test, Vacuum Integrity test, Bushing Current Transformer (BCT) test, wire insulation test, and helium leak test.
• Perform repair on HV switchgear: Utilizing work instructions to repair equipment accurately and efficiently in the field and in the plant using power and precision tools.
• Support customer request in the field: Traveling to customer sites, perform classroom training and hands-on training to customers. Make repairs in the field and perform testing in the field.
• Completes work plan for each assigned task in timely & quality-oriented manner.
• Maintains high quality levels by establishing, revising, and enforcing organization standards.
• Maintain a safe and clean work environment by demonstrating an understanding of all control points, equipment, and resources, comply with established policies and procedures.
• Resolve customer problems by analyzing data; investigating issues; identifying solutions; recommending action.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contribute to team efforts by accomplishing related results as needed.
• Proficient in utilizing Microsoft software to document findings, generate reports, and communicate procedures and tasks to customers.

Position Requirements (knowledge, skills and abilities required to perform satisfactorily in the position):

• Prefer AAS in Mechatronics or Engineering technology, other combinations of education and experience will be considered
• 3-5 years' progressive experience in a manufacturing or field service environment.
• Must be proficient in Microsoft Office, especially EXCEL.
• ERP system experience, preferably SAP
• Able to effectively communicate up and down the organizational hierarchy.
• Able to manage multiple priorities, meet deadlines and work under pressure.
• The ability to travel up to 60% to customer site locations to conduct service work (U.S and Canada).

Physical Demands:

• Standing over 2/3 of time.
• Walking under 1/3 of time.
• Sitting under 1/3 of time.
• Talking over 1/3 of time.
• Lifting up to 50 lbs. under 1/3 of time.
• Hearing over 3/3 of time.
• Keyboarding under 1/3 of time.
• Close and color vision over 2/3 of time.
• Regular and reliable attendance.
• Reading and interpreting instructions over 3/3 of time.
• English and grammar usage skills over 2/3 of time.

MAS is an equal opportunity employer. Employment opportunities are based on an individual's qualifications and capabilities to perform the essential functions of the job. All employment opportunities are provided without regard to race, color, age, sex, familial status, religion, national origin, military status, sexual orientation, gender identity, pregnancy, ancestry, medical condition, marital status, genetic information, disability, or any other legally protected status. This policy governs all aspects of employment, including, but not limited to, recruitment, hiring, selection, job assignment, promotions, transfers, compensation, discipline, termination, layoff, access to benefits and training, and all other conditions and privileges of employment.