Field Service Technician

Analogic Jobs US; New York (NY); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

401K with company match vested

HSA/FSA match

8 weeks paid parental leave

Healthcare for now and health changes

Continuous Education Pathways

Joining a global team

Job summary

Analogic is seeking a Field Service Technician to deliver exceptional customer service at LaGuardia Airport and surrounding areas. You will diagnose and repair electronic and mechanical issues in the field while maintaining strong customer relationships.

The role requires travel up to 10% and the ability to obtain an Airport ID and security clearance. You will document service reports, plan repairs, and work independently to meet daily field needs.

Qualifications

• High School Diploma or equivalent with 3–5 years' experience in troubleshooting and repair.
• Strong written and oral communication to document detailed service reports.
• Valid driver's license and ability to travel up to 10% of the time.
• Must pass background checks and obtain necessary airport access credentials.

Responsibilities

• Diagnose errors and determine proper solutions for field issues.
• Demonstrate repair troubleshooting methodologies for electronics and mechanics.
• Document timely, detailed field service reports.
• Exceed company and customer requirements and build positive relationships.
• Maintain tools and calibration equipment in good working order.
• Plan and perform repairs and preventative maintenance in the field.

Skills

Diagnostics

Troubleshooting

Repair

Documentation

Customer-service

Time-management

Communication

Travel

Driver's license

Education

High School Diploma or equivalent

Job description

Summary

Our Global Field Service Department is looking for a dependable Field Service Technician team member. You will drive our exceptional customer service experience, improve customer satisfaction, maximize customer retention, and increase profitability. All experience levels are welcome to apply. This position reports to the Area Manager of Security Field Service. This position will cover LaGuardia Airport and surrounding areas.

Why should you join the Analogic team?

At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in supplying transportation security professionals with leading-edge aviation security screening equipment and health care workers with high-tech medical products. We offer a competitive compensation and benefits program, and an opportunity to grow with we! To learn more about our culture, mission and vision please visit www.analogic.com

The purpose of the Field Service Technician role at Analogic is to deliver exceptional customer service by diagnosing and resolving technical issues, thereby enhancing customer satisfaction and retention. This position involves performing electronic and mechanical repairs, documenting service reports, and maintaining strong customer relationships. This role requires technical proficiency, excellent communication skills, and the ability to work independently in the field.

Your Primary Responsibilities: as Field Service Technician

• Demonstrate the ability to diagnose errors, technical problems and determine proper solutions.
• Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge.
• Document and produce timely and detailed service reports.
• A willingness to exceed company and customer requirements.
• Responsive to customer needs and building a positive relationship.
• Ensure all tools and calibrated equipment are properly maintained at all times.
• Meet daily service needs at assigned sites and locations
• Ability to plan and perform repairs and preventative maintenance independently in the field.
• Able to schedule work based on field needs

Basic Qualifications for Field Service Technician:

• High School Diploma or equivalent with a minimum of 3-5 years' experience in troubleshooting and repair
• Exceptional at managing time and able to complete assigned small field projects
• Technically savvy; innovative, quick to learn and adapt to new technology
• Professional demeanor and customer focused.
• Demonstrated professional written and oral communication skills to document detailed reports and communicate effectively with both internal and external customers
• Flexible and open to a fluid schedule and working environment.
• Must pass a criminal background check, drug test, pre-employment physical, and credit check
• Ability to safely and successfully perform the essential physical functions of the job (see application screening questions for additional details).
• Ability to safely and successfully meet essential qualitative and/or quantitative productivity job standards.
• Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, and the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).
• Must have a valid driver's license and dependable transportation, along with the ability to travel up to 10% of the time by plane domestically and internationally and have the required Real ID and Passport (for international travel).
• Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.
• Must be able to work overtime and variable hours as required by business needs.

Preferred Qualifications:

• Certified trade training

Benefits:

• 401K with company match vested immediately
• HSA/FSA match
• 8 weeks paid parental leave
• Healthcare for now and healthcare as your family and health change
• Continuous Education Pathways
• You will be joining a passionate, driven and diverse global team!

To learn more about our culture please visit: https://www.analogic.com/careers/

Follow us on LinkedIn: https://www.linkedin.com/company/analogic/

$30 – $38 hourly

Actual compensation will be determined based on factors including experience, qualifications, geographic location, and internal equity. This position includes health benefits, PTO, and a 401(k) match.