Field Service Technician

Sagent LLC; New York (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Hiring Bonus

Overtime

Mileage reimbursement

Medical benefits

401(k) with company match

Paid time off

Company training

Tools provided

Job summary

Sagent LLC is hiring a Field Service Technician to support customers across an assigned regional territory, servicing grocery, deli, and retail equipment. The role is hands-on and customer-facing, with travel throughout the territory and most technicians returning home nightly.

You will troubleshoot, repair, calibrate, and install equipment, while maintaining tools and documenting service work. Training is provided and company-supported safety, quality, and regulatory standards apply.

Qualifications

• Meets technical qualifications in mechanical/electrical systems.
• Experience installing, repairing, or troubleshooting equipment.
• Strong troubleshooting and independent work capability.

Responsibilities

• Troubleshoot and repair mechanical, electrical, electronic, software, and PC equipment.
• Perform preventative maintenance and calibrations.
• Diagnose equipment issues and propose solutions.
• Communicate findings to customers and complete service docs.
• Manage service calls and maintain tools and parts.
• Work with tech support and other technicians.
• Follow safety and regulatory requirements.

Skills

Mechanical aptitude

Technical problem solving

Equipment installation/repair

Electromechanical systems

IT hardware

Customer service

Valid driver's license

Independent work

Education

Technical education or related field

Tools

Test equipment

Job description

FIELD SERVICE TECHNICIAN – HIRING IMMEDIATELY

$1,000 Special Hiring Bonus | Guaranteed 40 Hours | Overtime Opportunities | Mileage Reimbursement | Company-Provided Training

Sagent is growing our Field Service team and looking for mechanically and technically skilled professionals who enjoy troubleshooting, solving problems, and working independently in the field.

As a Field Service Technician, you'll support customers throughout an assigned regional territory, servicing commercial equipment including scales, slicers, ovens, wrapping systems, packaging equipment, and related technology commonly used in grocery, deli, retail, and similar environments.

This is a hands-on, customer-facing role with plenty of independence — backed by training, experienced technicians, and technical support when you need it. Most service is performed within your assigned region, and technicians are typically home nightly.

WHAT WE OFFER

• $1,000 special hiring bonus
• Overtime opportunities
• Mileage reimbursement for business travel
• Medical, dental, and vision benefits – eligible first day of month following hire date
• 401(k) retirement plan with company match up to 6% - full vesting after one year of service
• Paid time off and company-paid holidays – 2 weeks of Paid Time Off + 2 Floating Holidays + 8 Holidays
• Company-provided onboarding and technical training
• Company-issued tools, laptop, and test equipment needed for the role
• Assigned regional service territory — typically home nightly
• Ongoing technical support and opportunities to expand your skills as our Field Service organization grows

WHAT YOU'LL DO

• Troubleshoot and repair mechanical, electrical, electronic, software, and PC-based equipment
• Perform preventative maintenance, calibrations, repairs, and equipment installations
• Diagnose equipment issues and determine appropriate solutions
• Work directly with customers to communicate findings and completed service work
• Manage service calls and required documentation throughout your day
• Maintain company-issued tools, equipment, and assigned service parts
• Partner with technical support and other Field Service Technicians when additional expertise is needed
• Follow applicable safety, quality, and regulatory requirements

WHAT WE'RE LOOKING FOR

• Strong mechanical aptitude and technical problem-solving skills
• Experience installing, repairing, maintaining, or troubleshooting equipment
• Experience with electromechanical systems, electronics, instrumentation, equipment repair, maintenance, IT hardware, or a related technical field
• Ability to learn new equipment, technology, and diagnostic tools
• Strong customer-service and communication skills
• Ability to work independently, stay organized, and manage a field-based schedule
• Valid driver's license and satisfactory driving record
• Reliable transportation and residence within the assigned service territory

Technical education, formal training, and previous field service experience are preferred; however, we also value candidates with the right combination of hands‑on experience, mechanical aptitude, technical ability, and willingness to learn.

WHAT TO EXPECT IN THE FIELD

Daily driving is an important part of this position, with travel throughout an assigned regional territory. Technicians are typically home nightly, although customer and business needs may occasionally require overtime, participation in an on‑call rotation, overnight travel, or temporary support of another service region.

This is an active, hands‑on position performed in a variety of customer environments. Technicians must be able to safely perform the physical requirements of field service work, with or without reasonable accommodation, and meet applicable safety, licensing, certification, and pre‑employment screening requirements.

Sagent is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, protected veteran status, status as an individual with a disability, or any other protected class or combination of protected classes.