Field Service Technician

Astrophysics Inc.; New York (NY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

401K match

11 paid holidays

10 PTO days

Donuts on Fridays

Job summary

Astrophysics Inc. seeks a Field Service Technician to install, maintain, and repair X-ray security inspection systems at customer sites across New York.

You will diagnose issues, order parts, complete documentation, and ensure high customer satisfaction while traveling to various sites as needed. The ideal candidate will have an electronics or computer engineering background, strong problem-solving abilities, and excellent English communication skills.

Qualifications

• Fluent English in written and verbal communication.
• Willingness and ability to travel to customer sites.
• Professional demeanor and appearance at all times.
• Strong customer-service orientation and communication skills.
• Experience diagnosing and repairing electronics or computer systems.

Responsibilities

• Perform on-site installation, preventive and corrective maintenance.
• Complete service documentation, surveys, and reports.
• Test equipment to diagnose malfunctions and manage parts flow.
• Input data into service databases and update records.
• Prepare equipment, parts and documentation before arriving on-site.
• Provide progress updates to customer and service HQ.
• Deliver customer packages including warranties and surveys.
• Provide operator and technical training as needed.
• Support custom installations, upgrades and special projects.

Skills

Fluent English

Travel readiness

Customer service

Professional appearance

Troubleshooting

Education

Associate's or Bachelor's in Electronics/Computer Engineering

Job description

Field Service Technician

Astrophysics Inc. New York, New York, United States

About this position

Astrophysics Inc. is a global leader in X-Ray security inspection systems, dedicated since 2002 to making the world safer through advanced screening technology. Our systems protect critical infrastructure in over 150 countries, serving airports, government buildings, military bases, and more. We currently have an immediate full-time position opening for a Field Service Technician to be based remotely, located in or near New York, NY.

Job Summary

The Field Service Technician is responsible for on-site installation, preventative maintenance, and corrective maintenance of Astrophysics products at various customer locations. In this role, the technician will troubleshoot, diagnose and repair products, perform maintenance, and complete all service documentation and reports.The Field Service Technician must maintain a professional appearance and provideexceptionalcustomer service. TheField Service Technician position requires the ability to travel, reliable vehicle transport, and a valid driver’s license .

Essential Functions:

• Perform on-site installation, and preventative and corrective maintenance.
• Complete all necessary service documentation, including reports, radiation surveys, parts requisitions, and expense reports.
• Test faulty equipment to diagnose malfunctions and return the defective parts regularly, as parts are accumulated and shipping is cost-effective.
• Input and maintain all data in the service databases (including Astrophysics proprietary software and apps), ensuring timely and accurate completion.
• Review machine and customer information prior to arriving on-site, and prepare the necessary equipment, parts, and documentation in advance.
• Update the customer and Astrophysics service headquarters on progress and status of service call.
• Deliver the customer package, including warranty, customer survey, and copies of all relevant reports.
• Ensure an outstanding customer service experience.
• Promote the sale of extended warranty service contracts and repeat x-ray purchases.
• Provide operator and/or technical training.
• Provide technical phone support and documentation as needed.
• Provide support for custom product installations, upgrades, and special projects as required.

Education and Experience:

• Associate’s or Bachelor’s Degree in Electronics, Computer Engineering, or related field.
• 2-7 years technical support or field service experience.
• Excellent analytical, problem-solving and troubleshooting ability.
• Professional appearance, demeanor and attitude.
• Ability to consistently travel to various work sites.
• Fluent in both written and verbal English.
• 401K plan with 4% employer match
• 11 paid holidays, 10 PTO days
• Free donuts on Fridays, company luncheons and year end party!

Be part of a meaningful security mission with opportunities for personal and professional growth and development. Join our Astrophysics family today!

Equal Opportunity Employer

Astrophysics Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. For accommodation requests, please contact Human Resources at [phone].