Field Service Technician

AMAROK Security; New Haven (CT); On-site; USD 70,000 - 90,000; Full time

Job summary

AMAROK Security is looking for a Field Service Technician to join their Field Operations team. The role involves providing preventive maintenance, troubleshooting, and repairs for advanced perimeter security systems across a designated area. Candidates should be prepared for overnight travel and possess at least 2 years of hands-on experience. A competitive salary package, along with excellent benefits, is offered.

Benefits

Medical, Dental, Vision

Tuition Reimbursement Program

Company Vehicle

Short & Long-term Disability

Matching 401K

Yearly Bonus

Nightly Per Diem

Qualifications

• At least 2+ years of experience in troubleshooting and installing systems.
• Familiarity with access control systems and/or fire alarms preferred.
• Ability to lift heavy objects and climb ladders safely.

Responsibilities

• Conduct preventative maintenance and repairs at customer sites.
• Organize daily service calls and ensure timely completion.
• Build strong relationships with customers through outstanding service.

Skills

Troubleshooting

Preventive Maintenance

Customer Service

Analytical Skills

Education

Valid Driver’s License

OSHA certification

Tools

Power Equipment

Job description

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For over 30 years, AMAROK has been the nation’s leading provider of highly advanced perimeter security solutions, protecting over 7,000 commercial and industrial properties. Our multi-layered security system relentlessly stops would-be thieves where The Electric Guard Dog starts.

Now is the perfect time to grow your career by joining our expanding Field Operations team! As a Field Service Technician, you will play a critical role in delivering top-tier service to our customers by providing expert preventive maintenance, repairs, and system upgrades. This position requires Monday–Friday overnight travel within a designated service radius of approximately 150–250 miles, ensuring the security and functionality of our systems nationwide.

Approximate Year-End Pay Range: $70,000 – $90,000 per year, based on an hourly wage. Actual compensation is determined by experience, skill set, travel requirements, and geographical location.

Key Responsibilities

• Conduct preventative maintenance, troubleshooting, repairs, and system upgrades at customer sites, following established standard operating procedures to ensure optimal system performance.
• Assist the AMAROK Install Department with site planning, jurisdictional compliance, inspections, and system commissioning after construction is completed.
• Organize and prioritize daily service calls and route, ensuring timely and high-quality completion of maintenance and repair work.
• Build and maintain strong professional relationships with customers by delivering outstanding service, training, and support.
• Provide assistance to other Field Service Technicians as needed, fostering a culture of teamwork and knowledge sharing.
• Drive safely while following all local, state, and federal traffic laws to reach service locations efficiently.
• Monitor daily inventory levels, accurately complete service reports, and submit documentation within required deadlines.
• Track and submit expense reports in compliance with company policies.
  
  
  

Requirements & Qualifications

• Must be available to travel Monday–Friday weekly
• Valid Driver’s License
• At least 2+ years of hands-on experience troubleshooting and installing systems (experience with access control systems and/or fire alarms is a plus)
• OSHA certification and/or familiarity with OSHA compliance is strongly preferred
• Ability to lift and maneuver heavy objects as needed & safely climb a ladder up to 30 ft.
• Ability to operate various forms of power equipment such as: aerial lifts, concrete saws, jack hammers, augers, mixers, etc.
• Strong ability to analyze and troubleshoot system issues effectively
• Basic Math Skills – Necessary for measuring, calculating, and troubleshooting system configurations
  
  
  

This is an exciting opportunity to join a rapidly growing team and make a direct impact on securing businesses across the country. If you are a self-motivated professional with a passion for service, we want to hear from you!

Benefits

• Excellent benefits package (Medical, Dental, Vision)
• Tuition Reimbursement Program
• Company vehicle and company paid travel expenses
• Highly competitive pay (windshield time paid)
• Short & Long-term disability
• Life Insurance
• Flexible Spending Account (Section 125)
• Matching 401K retirement plan
• Excellent training
• Career Advancement
• Yearly Bonus
• Nightly Per Diem
  
  
  

See what our employees have to say about working for AMAROK!https://www.glassdoor.com/Reviews/AMAROK-Reviews-E603124.htm

Our recruiting experience is digital! AMAROK is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to age, race, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Once you submit your application, AMAROK will process the provided personal data to evaluate your candidacy for employment. For details regarding how your personal data will be used during an interview process, and to understand our commitment to keeping your personal data safe, please review our Data Privacy Policy here –https://amarok.com/privacy-policy/

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Security and Investigations

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