Field Service Technician

Accel Entertainment, Inc.; Mount Vernon (IL); Sur place; USD 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health insurance

Vision insurance

Dental insurance

401(k) with match

PTO and paid holidays

Résumé du poste

Accel Entertainment, Inc. is seeking field technicians to repair and maintain gaming devices, ATMs, and amusement equipment at locations across Illinois. The role includes loading/unloading supplies, managing inventory, and providing excellent customer service.

The position offers a company vehicle, fuel card, weekend and shift differentials, and comprehensive benefits. Applicants must be 21+, have a valid driver’s license, and be able to lift up to 50 pounds.

Qualifications

• High school diploma or equivalent required.
• Terminal Handler's License provided/costs covered by company.
• Experience in ATM, amusement, gaming or related electronics a plus.
• Effective communication and instruction-following required.
• Valid driver's license and ability to lift up to 50 lbs.

Responsabilités

• Respond to and troubleshoot service calls for equipment repairs in a timely manner.
• Interact with clerks, restaurant staff, management, and customers to solve issues.
• Provide exemplary customer service and maintain equipment logs.
• Manage inventory to ensure parts are available for repairs.
• Complete all necessary documentation for device entry and logs.
• Perform auditing procedures on gaming devices, ATMs, and dispensers.

Connaissances

Customer service

Communication

Organizational skills

Problem solving

Computer literacy

Driver's license

Age 21+

Lifting up to 50 lbs

Formation

High school diploma or equivalent

Terminal Handler's License

Description du poste

About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.

Position Basics

• Technicians are in the field 40hrs/week, in bars, restaurants, gas stations, truck stops, etc.,
• Multiple Service Positions Available across all areas of Illinois
• Rates range from $20-$26/hour, dependent on related work experience & proficiency
• Will train inexperienced candidates
• Additional shift differential for weekends and 2nd/3rd shifts
• Hiring for weekends, second and third shift
• Shift starts from home
• Company-supplied vehicle + fuel card
• Competitive benefits - health insurance inc. vision and dental; 401(k) w/ match; PTO + paid holidays; and additional total rewards

About Accel Entertainment

Accel Entertainment is the largest Gaming Terminal Operator in the country, providing video gaming equipment, ATMs, and amusement devices (pool, dart, jukebox, etc) to over 2600 locations in Illinois. Our focus is providing unmatched customer support, service, and expertise so our partner establishments can grow their business.

Qualifications

• Great Customer Service
• High school diploma or equivalent
• Terminal Handler's License - costs covered by company
• Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)
• Ability to communicate effectively & follow written or verbal instruction
• Strong organizational, problem-solving, analytical skills
• Computer literacy helpful but not required
• Valid driver’s license
• Minimum of 21 years of age
• Frequently required to lift/push weights up to 50 pounds

Summary

The primary responsibilities of this position include, but are not limited to, maintaining and repairing gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment, loading and unloading supplies, as well as assisting in other areas as needed.

Duties And Responsibilities

• Respond to and troubleshoot service calls for equipment repairs in a timely manner
• Interact with clerks, restaurant staff, management, and customers to solve issues as they arise
• Provide exemplary customer service
• Manage inventory to ensure parts are available when repairs are needed
• Complete all necessary documentation for device entry and logs
• Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs

#AEGaming

Base Pay Range

$20.00 - $26.00 based on experience

This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.