Field Service Technician

AAE North America; Morrisville (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

Health Coverage

Life Insurance

401(k) Plan

Paid Time Off (PTO)

Holiday Pay

Uniforms and safety shoes provided

Job summary

A leading technology company is looking for a Field Service Technician based in Morrisville, NC. This role requires expertise in handling high-tech machines, with responsibilities including installation, maintenance, and commissioning of equipment worldwide. Candidates must have a degree in engineering, possess strong problem-solving skills, and be prepared for significant travel. Competitive pay and comprehensive health benefits are offered. The work environment is dynamic and customer-focused, with a commitment to quality.

Qualifications

• 3–5+ years in a technical service environment.
• Industrial machinery expertise is essential.
• Understanding of safety protocols required.
• Industrial machinery expertise.
• Diagnostic tool proficiency.
• Understanding of safety protocols.
• Strong problem‑solving and analytical abilities.
• Customer‑focused mindset.
• Excellent communication skills.
• English (additional languages a plus).
• Requires up to 70% travel, often on short notice.

Responsibilities

• Performing national service assignments at customer sites.
• Installing and commissioning machines at customer locations.
• Performing maintenance and modifications on-site.
• Installing and commissioning machines at customer locations worldwide.
• Performing maintenance and modifications on‑site.
• Supporting the assembly and service teams when working at an AAE location.
• Remote or hybrid work options are not available, and relocation expenses are not covered.
• Requires a valid passport that remains in effect for a minimum of 6 months.

Skills

Problem-solving mindset

Mechanical systems knowledge

Electrical systems knowledge

Analytical abilities

Excellent communication skills

Customer-focused mindset

English proficiency

Communication skills

English language

Travel readiness

Education

Associate degree or higher in Mechatronics, Mechanical Engineering, or Electrical Engineering

Tools

Diagnostic tools

Job description

The Field Service Technician is the global face of AAE, handling everything from minor software updates to full-scale upgrades on high-tech machines. You’ll be the expert customers rely on, delivering technical solutions with professionalism, adaptability, and a human touch. Every day brings new challenges—different machines, customers, and issues—but what stays constant is your problem‑solving mindset and commitment to quality.

Experience/Education Qualifications

• Associate degree or higher in Mechatronics, Mechanical Engineering, or Electrical Engineering.
• 3–5+ years in a technical service environment.
• Mechanical, electrical, or electronic systems knowledge.
• Industrial machinery expertise.
• Diagnostic tool proficiency.
• Understanding of safety protocols.
• Strong problem‑solving and analytical abilities.
• Customer‑focused mindset.
• Excellent communication skills.
• English (additional languages a plus).
• Requires up to 70% travel, often on short notice (within two days), with assignments that may last several weeks.

Job Responsibilities

• Performing national service assignments at customer sites.
• Gaining hands‑on experience on the shop floor to fully understand our machines and systems.
• Training on new systems at both AAE locations (Helmond, Netherlands and Morrisville, NC).
• Installing and commissioning machines at customer locations worldwide.
• Performing maintenance and modifications on‑site.
• Supporting the assembly and service teams when working at an AAE location.
• Remote or hybrid work options are not available, and relocation expenses are not covered.*
• This position requires a valid passport that remains in effect for a minimum of 6 months.*

About AAE North America

AAE North America is a family‑owned technology company based in the Netherlands, recognized for its innovation, precision, and people‑first approach. Located in Morrisville, NC—just minutes from Research Triangle Park—we provide groundbreaking high‑tech solutions within a family‑like culture.

Employee Benefits At AAE North America

• Competitive Pay – Market‑aligned compensation to recognize your skills and contributions.
• Health Coverage – Company‑sponsored medical, vision, and dental insurance to keep you and your family healthy.
• Life Insurance – Company‑provided life insurance for additional financial protection.
• 401(k) Plan – With employee contributions to help you build long‑term financial security.
• Paid Time Off (PTO) – Flexible paid time off to recharge and take care of personal needs.
• Holiday Pay – Paid company holidays throughout the year.
• Uniforms and safety shoes provided

Pushing the Boundaries of Technology

At AAE, we don’t produce standard machines. Instead, we develop advanced modules, systems, and complete automation solutions capable of producing up to 350 million products per year. Our offerings include precision components for revolutionary applications in the medical and semiconductor fields. All designs and manufacturing take place in Raleigh, NC, USA, or at our headquarters in the Netherlands, and we deliver our solutions worldwide. This means you'll have the opportunity to work with cutting‑edge technology that is constantly evolving. Our success stems from the drive, creativity, and pride of our team. At AAE, you’re not just an employee; you’re part of something great!

Respect For All People

AAE North America is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. AAE North America makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Please Note: To 3rd Party Search Firms/Employment Agencies: Please do not call or email any AAE North America employee about current or future job openings. All resumes submitted by search firms or employment agencies to any employee at AAE North America via email, telephone, social media, or other means will be deemed to be the sole property of AAE North America unless the firm submitting the resume has previously entered into a written agreement with AAE North America regarding recruitment services and has been approved by Human Resources to work on an open position. AAE North America will not pay any fee or remuneration concerning candidates without complying with this requirement.