Field Service Technician

SISL Global; Minneapolis (MN); On-site; USD 100,000 - 130,000; Full time

Job summary

An established industry player is seeking a dedicated IT Infrastructure Management and Technical Support specialist. This role involves providing crucial IT support for end-user devices and systems, ensuring minimal downtime and smooth operations. Collaborating with healthcare staff, you will tailor IT solutions and conduct training sessions to enhance their experience with technology. Your documentation skills will help maintain system integrity, while your project support will drive successful IT implementations. If you thrive in a dynamic environment and are passionate about technology, this opportunity is ideal for you.

Qualifications

• Minimum 3 years experience as an IT Engineer or similar role.
• Strong knowledge of IT infrastructure, including servers, networks, hardware, and software.

Responsibilities

• Provide IT support for end user devices and troubleshoot problems.
• Work closely with healthcare staff to understand their IT needs.

Skills

IT Infrastructure Management

Technical Support

Troubleshooting

Communication Skills

Problem-Solving

Job description

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IT Infrastructure Management & Technical Support

• Provide IT support for end user devices, and Smart Hands and Eyes support for IT systems, including servers, networks, hardware, POS, and software, at the primary hospital location and associated sites.
• Address all issues promptly and within SLAs
• Respond to IT service requests and troubleshoot problems to minimize downtime and ensure continuity of care.
• Provide face to face walk up IT support at designated Tech Bar
• Provide IT Support for IMAC and Project IMAC activities. Help with IMAC execution and pre-execution.
• Provide support for VIP users if required.

Collaboration and Training

• Work closely with healthcare staff to understand their IT needs and provide tailored solutions.
• Conduct training sessions for staff on the use of IT systems, software, and best practices.
• Coordinate with vendors and internal teams for the installation and configuration of new IT equipment and software.

Documentation and Reporting

• Maintain accurate documentation of IT systems, configurations, and procedures.
• Generate reports on system performance, incidents, and resolutions for management review.

Project Support

• Assist in the planning and implementation of IT projects, such as system migrations, upgrades, and expansions.
• Provide technical expertise and support for the integration of new technologies and systems.

Required Skills & Qualifications:

• Minimum 3 years experience as an IT Engineer or similar role.
• Strong knowledge of IT infrastructure, including servers, networks, hardware, and software.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively with non-technical staff.
• Ability to travel to associated cluster sites as needed.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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