Field Service Technician

HM Cragg; Minneapolis (MN); On-site; USD 100,000 - 125,000; Full time

Job summary

Join a leading company in electrical services as a Field Service Technician, responsible for the maintenance and installation of crucial power systems. This role offers a dynamic work environment with required travel and opportunities for personal and professional growth. Enjoy a supportive company culture with comprehensive benefits including training, insurance, and contributions to retirement plans.

Benefits

Training and tuition assistance

Monthly cell phone reimbursement

401k match

Paid holidays

Company-paid life and disability insurance

Qualifications

• Required to have a current driver's license.
• Must pass a physical exam and background check.
• Ability to lift 150 lbs multiple times a day.

Responsibilities

• Install/replace battery systems and power electronics equipment.
• Perform preventive maintenance on UPS systems.
• Supply trucks with necessary equipment.

Skills

Electrical knowledge

Troubleshooting skills

Communication skills

Customer service skills

Ability to use tools

Education

High school diploma or equivalent

Job description

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Position Overview

The Field Service Technician will install, replace, and perform routine and preventive maintenance on critical power systems that protect the electrical grid, support telecommunication infrastructures, and keep data center traffic flowing. Whether you are an experienced technician, a mechanic looking for a new opportunity, or someone who is technically or electrically inclined, this could be the perfect role for you!

Position Overview

The Field Service Technician will install, replace, and perform routine and preventive maintenance on critical power systems that protect the electrical grid, support telecommunication infrastructures, and keep data center traffic flowing. Whether you are an experienced technician, a mechanic looking for a new opportunity, or someone who is technically or electrically inclined, this could be the perfect role for you!

Reporting Relationship

The Field Service Technician reports to the Service Manager

Responsibilities/Accountabilities

• Install/replace battery systems, related accessories, and hardware
• Install/replace power electronics equipment/hardware, including wiring and connections
• Perform preventive maintenance and testing on battery and battery charging systems in UPS (Uninterruptible Power Supplies), Utility, and Telecommunication settings
• Attend and participate in safety training
• Adhere to all company and industry safety policies and procedures
• Adhere to applicable customer, industry, and manufacturer's maintenance/installation methods and standards
• Proper operation of basic tools and test equipment
• Proper operation of material handling equipment
• Supply and organize trucks with all equipment necessary to perform job functions
• Continually train and develop to advance Field Service Technician responsibilities
  
  

Skills/Knowledge

• Basic electrical knowledge, or willingness to learn
• Ability to work with a range of tools, from wrenches to multimeters
• Possess troubleshooting skills and be able to effectively operate basic equipment
• Excellent communication and customer service skills
• Efficient in Microsoft Office software
  
  

Personal Attributes

• Demonstrates honesty and integrity in work and relationships
• Demonstrates servant leadership principles with internal and external customers
• Demonstrates innovation/creativity in work
• Possesses strong work ethic and takes ownership of both company and client goals/objectives
• Focused on understanding, meeting, and exceeding customer expectations
• Focused on collaboration and teamwork for the mutual success of the company and its employees
• Conforms to company policies and procedures and meets company goals and objectives; protects company assets and interests
• Excellent attendance record
  
  

Travel Expectations

• Required travel to customer sites out of town for overnight and/or extended periods of time
  
  

Qualifications

• High school diploma or equivalent
• Must have and be able to maintain a current driver's license and acceptable driving record per HM Cragg insurance carrier standard
• Must pass a physical exam, background check and pre-employment drug screening
• Required travel to customer sites out of town for overnight and/or extended periods of time
• Must be able to work flexible hours, days, and overtime, as needed
• Ability to lift items up to 150 lbs. multiple times a day
• Must maintain compliance with DOT (Department of Transportation) random drug and alcohol screening requirements
  
  

At HM Cragg, we invest in your growth with training, tuition assistance, and development opportunities, including the potential for advancement within the company. As an Inside Sales Specialist, you will receive a monthly cell phone reimbursement. As an employee-owner, you'll receive shares of stock in our company each year that you meet eligibility requirements. You'll enjoy additional benefits such as PTO and paid holidays, company-paid Life and Disability insurance, 401k match, and contributions to Medical, Dental, and Vision Insurance.

Salary: $25 - $33 per hour

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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