Field Service Technician I

Alfa Laval; Long Beach (CA); Remote; USD 100,000 - 125,000; Full time

Job summary

Alfa Laval is seeking a Field Service Technician responsible for on-site service and troubleshooting of mechanical and electrical components. This remote role includes maintenance tasks, travel to customer locations, and preparation of service reports. Candidates should possess relevant technical skills, a degree, and customer service orientation, contributing to our commitment to diversity and inclusivity in the workplace.

Benefits

Healthcare, dental and vision plans

401(k) plan

Paid holidays and paid time off

Robust wellness program

Qualifications

• Zero to two years experience in a relevant technical role.
• Ability to communicate safety parameters and customer service.

Responsibilities

• Perform preventive maintenance and troubleshooting.
• Prepare expense and service reports.
• Travel for field service work.

Skills

Mechanical skills

Electrical skills

Customer service orientation

Interpersonal skills

Troubleshooting skills

Basic PC skills

Education

Associate's Degree or Military degree

Job description

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

As an integral member of our team, the Field Service Technician is available for 24/7 on call field service labor, trouble shooting and service training at customer locations for mechanical, electrical, and electronic components such as decanters, high speed separators or heat exchangers to ensure reliable operation, optimum performance and efficiency. Must be able to manage travel costs and operating expenses associated with field service visits. You will play a pivotal role in performing preventive maintenance, emergency and warranty repairs.

This is a Remote opportunity located in Fresno CA, Long Beach, Los Angeles, San Diego, San Francisco, CA, or Seattle, WA.

As a part of the team, you will:

• Provides mechanical maintenance on Alfa Laval Separators, Decanters, or Heat exchangers.
• Can startup and shut down equipment in accordance to company and customer safety procedure in line with OSHA requirements.
• Prepares expense reports and written service reports for work performed on each job no later than two weeks of job completion.
• Create job time and expense reports, Concur expense reports, and payroll reports as required by all field service technicians.
• Obtains Signed Time Summary sheets from the customer upon completion of job.

Need to work with the following:

• Service Operations personnel.
• Capital and Service Sales personnel.
• Engineering and Supply Project Managers and support personnel.

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games."

What you know:

You have Associates Degree (AS) or two years Military degree with relevant suitable job experience, and:

• Zero to two years’ experience.
• Competent mechanical skills and aptitude.
• Basic electrical skills.
• Ability to communicate Operational and Safety parameters for Alfa Laval equipment to the customer.
• Customer service and sales orientation oriented.
• Excellent interpersonal skills.
• Strong verbal & written skills.
• Ability to troubleshoot & solve technical problems.
• Team Player and ability to work independently.
• Basic PC utilization skills required in word, excel.
• Ability to learn and use systems required for the administration of service and expense reports.
• Perform jobs in line with OHSA requirements.
• Complete established safety training programs.

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area.

What’s in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $28 to $35 USD hourly.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer