Field Service Engineer (Molecular Spectroscopy) - Minneapolis, MN

Thermo Fisher Scientific; Minneapolis (MN); Remote; USD 100,000 - 125,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Service Engineer to provide end-to-end solutions in Minneapolis. The successful candidate will perform installations and maintenance of molecular spectroscopy instruments, ensuring exceptional customer service and satisfaction. This role offers flexibility, travel opportunities, and a chance to contribute to meaningful work that promotes health and safety globally.

Benefits

Annual incentive plan bonus

Healthcare benefits

401(k) retirement plan

Paid time off (PTO)

Tuition reimbursement

Qualifications

• 5 years hands-on experience as a Service Engineer with analytical instrumentation.
• Experience with Molecular instrumentation preferred.
• Proficient with customer management software.

Responsibilities

• On-site installation, repair, PM, and qualification of Molecular Spectroscopy instrumentation.
• Analyze and recommend corrective actions based on malfunctioning products.
• Develop training on equipment safe operations.

Skills

Customer relationship management

Effective communication

Troubleshooting

Education

Bachelor's degree in chemistry, sciences or related field

High school diploma with 7+ years of equivalent experience

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials

Job Description

Join Thermo Fisher Scientific to contribute to global impact through meaningful work. Help us make the world healthier, cleaner, and safer by enabling our customers to achieve their goals. Develop solutions for challenging issues like environmental protection, food safety, and cancer research.

Location/Division

Join Unity Lab Services, a crucial part of Thermo Fisher Scientific, providing end-to-end solutions, instrument assistance, and enterprise services. The Engineer leads all aspects of field service support and customer relationship management, including installation, maintenance, and instrument qualification. The ideal candidate prioritizes customer needs, advocates for Thermo Fisher Scientific, and strives for growth.

Location: remote based in Minneapolis, MN

A day in the Life:

• Perform on-site installation, repair, PM, and qualification ofMolecular Spectroscopyinstrumentation (FTIR,Raman,UV-Vis)
• Must be client-focused, working in conjunction with Professional Services and outsourcing functions.
• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
• Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem.
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Analyzes instrument generated chemistry and performance reports of technical issues to recommend factory modifications that eliminate future events of the same issue.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers (Chemists).
• Show and demonstrate progression in training and certification for advanced products.

Keys to Success:

Minimum Education

• Bachelor’s degree in chemistry, Sciences or related field preferred, but equivalent experience will also be considered. High school diploma or 7+ years of equivalent experience required.

Minimum Experience

• 5 years hands-on experience as a Service Engineer, particularly working with analytical instrumentation, is preferred
• Hands-on experience with Molecular instrumentation preferred
• Effective communication skills and establishing good customer rapport are essential
• Ability to prioritize service requests and produce clear and concise documentation

Physical Requirements / Work Environment

• Must be available for daily travel and up to 50% overnight travel.
• Must be able to lift 40 lbs.
• Must be able to stand for long periods of time
• Must be able to work overtime
• Valid Driver’s License Required
• Able to successfully pass federal background checks
• Position may require Covid-19 vaccination and/or routine testing, per client discretion. As a requirement to be onsite at Thermo Fisher Scientific this position requires vaccination status disclosure upon employment.

Benefits

Thermo Fisher Scientific provides remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Join our innovative, forward-thinking organization for outstanding career and development prospects. Experience our exciting company culture that values integrity, intensity, involvement, and innovation!

Compensation and Benefits

The hourly pay range estimated for this position based in Minnesota is $37.00–$45.01.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards