Field Service Technician

HCWA Board of Directors; McDonough (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry County Water Authority in McDonough, Georgia, is seeking a Meter Reader/Technician to perform meter turn-ons/offs, install and service meters, and read AMR/AMI data. The role requires ability to troubleshoot and assist customers, with on-call duties after hours, weekends, and holidays.

Candidates should have a high school diploma or GED and at least six months of related experience or training, plus a valid Georgia driver's license. Lifting up to 50 pounds may be required.

Qualifications

• High school diploma or GED, plus six months related experience or training.
• Valid Georgia Driver's License is required.

Responsibilities

• Turn on, shut off, install, troubleshoot and service residential and commercial meters.
• Read meters using handheld and AMR/AMI equipment and record readings.
• Investigate and resolve customer inquiries regarding water services.
• Install, set parameters and monitor readings from AMR/AMI equipment.
• Assist customers in resolving service concerns and operate hand/power tools.
• Work on-call on a rotating basis after hours, on weekends and holidays.
• Complete service orders using current reading data from AMI software.

Skills

Customer service

Reading meters

AMR/AMI data handling

Education

High school diploma or GED

Six months related experience or training

Tools

Valid Georgia Driver's License

Job description

Under general supervision, performs a wide variety of duties in the turn on, shut off, installation, troubleshooting and servicing of residential and commercial water meters; the reading and recording of water meter readings using handheld and automated meter reading equipment; investigates and resolves customer complaints and/or inquiries regarding water services; installs, sets parameters, monitors and verifies the accuracy of readings from AMR/AMI equipment.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Digs out and removes debris and dirt covering meter boxes and meters; replaces damaged lids and cuts vegetation preventing access to water services in accordance with ordinance.
• Locks water services and pulls meters in case of illegal water connection.
• Reads residential, commercial, and industrial meters using hand-held computers and/or AMR/AMI equipment.
• Installs, sets parameters, monitors and verifies the accuracy of readings from AMR/AMI equipment.
• Performs preventive maintenance on equipment (ie: meter, register, MXU, meter box and lid).
• Performs water service turn-ons and shut offs up to 1".
• Responds to a variety of service order requests using computers or other mobile devices.
• Removes defective or damaged meters up to 1", installs new meter, and reattaches and/or reprograms MXU to prepare for proper reading.
• Assists customers in the resolution of service concerns.
• Operates a variety of hand and power tools.
• Performs assigned duties in confined spaces when servicing large commercial meters.
• Works on-call on a rotating basis to handle customer issues/situations after hours, on weekends, and on holidays.
• Completes service orders using current reading and consumption data from AMI software when available.

Education and/or Experience: High school diploma or general education degree (GED); six months related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations: Valid Georgia Driver's License.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to sit. The employee is occasionally required to climb or balance. The employee must occasionally lift

and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and outside weather conditions. The employee is frequently exposed to wet and/or humid conditions. The employee is occasionally exposed to high, precarious places and fumes or airborne particles. The noise level in the work environment is usually moderate.

Applications for this position will not be accepted after

5:00 p.m. Friday, September 4, 2026.

Due to the high volume of applications we receive, we are unable to take phone calls regarding the status of an application. You will be contacted if you are selected to be interviewed. We appreciate your interest in HCWA!

Henry County Water Authority is an Equal Opportunity Employer.