Meter Technician - Customer Service

San Antonio Water System; San Antonio (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

San Antonio Water System is seeking a Meter Technician to install, reset, remove, and test water meters, respond to leaks, and maintain meter boxes while promoting a safe work environment.

The role emphasizes field operations, meter testing, and collaboration with crews to ensure accurate readings and reliable service for customers in the SAWS system. High school diploma, basic PC skills, and a Texas driver license are required; bilingual English/Spanish preferred.

Qualifications

• High School Diploma or GED is required.
• Bilingual in English/Spanish is preferred.
• Basic PC skills and ability to use common software.
• Experience with INFOR/Hansen or GIS tools is a plus.

Responsibilities

• Installs, resets, removes, and tests water meters.
• Responds to leaks and no-water calls and diagnoses issues.
• Maintains meter boxes and related infrastructure on site.
• Coordinates with field personnel and uses GIS tools for daily tasks.
• Operates and maintains tools and equipment safely.

Skills

Bilingual English/Spanish

Basic computer skills

Effective communication

Safety awareness

Education

High School Diploma or GED

Tools

INFOR Hansen

GIS GeoCortex

Job description

Grade 16 - Starting hourly rate: $22.00. Rate of pay depends on qualifications.

JOB SUMMARY

The Meter Technician installs, resets, removes, and tests water meters; responds to and diagnoses customer calls for leaks or no water on a daily basis; and maintains the water distribution infrastructure within and including the meter box while promoting and practicing a safe working environment.

ESSENTIAL FUNCTIONS

All Specialties

• Performsadministrativedutesto supportfieldpersonnelactivitiesbyupdatingworkordersand servicesrequestsin thecomputerizedmaintenancemanagementsystem(INFOR)with findings, resourceusage,andcompletionstatus.Createsfollow-upworkordersforothergroupsas necessary.
• UtilizesGIS(GeoCortex),blockmaps, and/oras-built drawingsinperformingdailyassignments.
• Coordinatesandprioritizesschedules,assignments,equipment,andmaterialstoensure completionof daily assignmentsandprojects.
• Organizes,cleansandmaintainsvehicle,tools,equipment,andfacilities used totestandrepair meters,stocksvehiclewiththenecessarytools andsupplies.
• Assistswiththesetupof workzonetrafficcontrolandpromotesandpracticesasafeworking environment.
• Establishesandmaintinseffectiveworkingrelationshipsandpublic relations.
• Correspondsregularlywithsupervisorviaemailto understandpriorities andcommunicateitems requiringimmediateattentionandexternalfollow-up.
• Performsotherdutiesasassigned.

Meters

• Removes defective meters, generally up to 12-inches in diameter; installs new meters; replaces/resets meter boxes.
• Repairswaterserviceleakswithinthemeterbox.
• Respondstoreportsofleaks,brokenmeters,nowatercomplaints, and service line repairs;makesfield inspections anddiagnosesproblemsinresponseto customerinquiries;makesrepairswhenproblemsare SAWS’responsibility and advisescustomerof needed repairswhenleaks arenotSAWS’ responsibility.
• Installs, activates, programs, reads, inspects, routes, tests, and replaces automated meter infrastructure equipment; programs and assigns water meters and communication devices to customer properties electronically.
• Organizes and maintains facility and/or vehicle parts inventories to ensure adequate tools and equipment required for testing, installation and repair of water meters and communication devices.
• Assistsin testingmetersintheMeterShopandin thefield.
• Operates a variety of hand tools, power tools and other equipment in the removal, installation, adjustment, repair, and servicing of meters.
• Readsresidential,commercialandindustrialmeters,asrequiredduringrepairsormetersets.

DECISION MAKING

• Works under general supervision.

MINIMUM REQUIREMENTS

• High School Diploma or GED.
• Six (6) months’ experience in any utility work, minor plumbing repairs and/or any construction trades.
• Basic PC skills including Microsoft Word and Outlook.
• General skill in the use of simple hand tools and battery-operated hand tools.
• Valid Class “C” Texas Driver’s License.
• Pass position specific physical testing.
• Ability to report to work on time, maintain a good attendance record, and work all designated work schedules.

REQUIRED QUALIFICATIONS

• Class “D” Texas Water Operator’s License
• Bilingual in English/Spanish.
• Experience utilizing the INFOR (Hansen) computerized maintenance management system.

JOB DIMENSIONS

• Exercises extreme caution and understanding of safety policies and procedures.
• Communicates effectively, verbally and in writing, with internal and external customers.

PHYSICAL DEMANDS AND WORKING CONDITIONS

Physical requirements include lifting/carrying up to 20 pounds frequently and up to 55 pounds occasionally. Subject to standing, sitting, walking, climbing, bending, crawling, squatting, kneeling, and working in cramped and strained positions for long periods of time to perform job scope.

Working conditions are primarily outside, exposed to wet, humid, or extreme weather conditions; slippery, uneven surfaces; excessive noise; heavy traffic; and animals, snakes and poisonous insects and poisonous plants. Operates company vehicle on a daily basis.

May be required to work hours other than regular daytime schedules such as weekends, holidays, nights, on-call, and in emergency response situations.