Field Service Technician

Performance Food Group (New); Massachusetts; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits day 1

401K employer matching

Education assistance

Paid time off

Job summary

Performance Food Group is seeking a Field Service Technician to install, service, and maintain equipment at customer sites across assigned territories. You will respond quickly to service calls, manage parts and vehicle maintenance, and perform routine preventive maintenance while documenting service activities.

The role provides comprehensive benefits and opportunities for growth within a leading foodservice distribution network.

Qualifications

• Experience in equipment maintenance or sales.
• High school diploma or equivalent.
• Valid driver''s license required.

Responsibilities

• Responds to service calls within 2 hours and is on-call 24 hours within territory.
• Maintains vehicle parts inventory; orders and picks up parts for service calls.
• Maintains service vans and reports maintenance needs to Fleet Manager.
• Installs/removes equipment at customer sites (dishwashers, dispensing equipment, beverage machines).
• Performs routine preventive maintenance and keeps service records and transfer sheets.
• Bills customers based on mark-ups and taxes; maintains catalogs and price lists; follows up on sales leads.

Skills

Equipment maintenance experience

Customer service

Valid driver''s license

Education

High School Diploma/GED

Job description

Company Description

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary

Responsible for installing and servicing equipment (e.g., dishwashers, chemical dispensing equipment, and coffee, hot chocolate and juice machines), primarily located at customer sites. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.

Position Responsibilities

• Responds to customer calls for service within 2 hours; on-call 24 hours per day within own individual territories (including holidays); on-call on a rotating basis.
• Maintains vehicle parts inventory. Orders and picks up parts for service calls, as necessary. Performs annual inventory of shop, truck, parts, and equipment, and monthly inventories of equipment.
• Maintains service vans, (e.g., tire pressure, fluids, washing/cleaning exterior and interior, etc.); reports any problems requiring vehicle repairs to Fleet Manager.
• Installs and/or removes equipment, as required (e.g., dishwashers, chemical dispensing equipment, and coffee, hot chocolate, and juice machines.)
• Evaluates and reconditions returned equipment; performs routine preventive maintenance for customers.
• Performs record-keeping, including service reports and equipment transfer sheets.
• Bills customers, as required, based on mark-ups and taxes; maintains catalogs and price lists; generates and responds to sales leads.
• Performs other duties as assigned
• Complies with all policies and standards

Benefits

Qualifications

• High School Diploma/GED or Equivalent Experience
• 6 Months - 1 Year Equipment sales and/or maintenance
• Valid Driver License, Valid and in State

Preferred qualifications

• 1 - 3 Years Equipment sales and/or maintenance within foodservice industry

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.