Field Service Technician

Performance Food Group (New); Hyannis (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Performance Foodservice, a part of Performance Food Group, is seeking a service technician responsible for installing and servicing equipment at customer sites. You will respond to calls within 2 hours and be on-call 24/7 in your territory, maintaining vehicle parts, performing preventive maintenance, and handling paperwork and billing as needed.

A valid state driver license is required. Ideal candidates have 6 months to 1 year in equipment sales or maintenance, with a High School Diploma or

Qualifications

• High School Diploma/GED or Equivalent Experience.
• 6 Months - 1 Year Equipment sales and/or maintenance.
• Valid Driver License, Valid and in State.

Responsibilities

• Responds to customer service calls within 2 hours; on-call 24 hours per day within territory.
• Maintains vehicle parts inventory; orders/picks up parts for service calls; inventories equipment monthly.
• Maintains service vans; reports issues needing repairs.
• Installs/removes equipment (dishwashers, dispensing equipment, beverage machines).
• Evaluates and reconditions returned equipment; performs preventive maintenance.
• Performs record-keeping, service reports, and equipment transfer sheets.
• Bills customers based on mark-ups and taxes; maintains catalogs; handles sales leads.
• Performs other duties as assigned; complies with policies and standards.

Skills

Equipment maintenance

Customer service

Valid driver's license

Education

High School Diploma/GED

Job description

Company Description

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description

We Deliver the Goods

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary

Responsible for installing and servicing equipment (e.g., dishwashers, chemical dispensing equipment, and coffee, hot chocolate and juice machines), primarily located at customer sites. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.

Position Responsibilities

• Responds to customer calls for service within 2 hours; on-call 24 hours per day within own individual territories (including holidays); on-call on a rotating basis.
• Maintains vehicle parts inventory. Orders and picks up parts for service calls, as necessary. Performs annual inventory of shop, truck, parts, and equipment, and monthly inventories of equipment.
• Maintains service vans, (e.g., tire pressure, fluids, washing/cleaning exterior and interior, etc.); reports any problems requiring vehicle repairs to Fleet Manager.
• Installs and/or removes equipment, as required (e.g., dishwashers, chemical dispensing equipment, and coffee, hot chocolate, and juice machines.)
• Evaluates and reconditions returned equipment; performs routine preventive maintenance for customers.
• Performs record-keeping, including service reports and equipment transfer sheets.
• Bills customers, as required, based on mark- ups and taxes; maintains catalogs and price lists; generates and responds to sales leads.
• Performs other duties as assigned
• Complies with all policies and standards

Benefits

Click Here for Benefits Information

Qualifications

• High School Diploma/GED or Equivalent Experience
• 6 Months - 1 Year Equipment sales and/or maintenance
• Valid Driver License, Valid and in State

Preferred qualifications

• 1 - 3 Years Equipment sales and/or maintenance within foodservice industry

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.