Field Service Technician

Genuine Parts Company; Blairsville (Indiana County); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Tuition reimbursement

Paid vacation

Job summary

Genuine Parts Company is seeking a Field Service Technician to perform on-site repairs, installations, and maintenance for hydraulic and related equipment with regional responsibility. The role involves diagnostics, on-site support, and coordinated communications with customers to ensure high satisfaction.

You will diagnose issues, document findings, and determine repairs or part replacements while adhering to safety and regulatory standards.

Qualifications

• Technical degree required.
• 0-3 years related experience or equivalent.
• Ability to read hydraulic schematics and operate shop equipment safely.

Responsibilities

• Perform on-site services for new and existing clients, including emergency repairs and upgrades on a 24/7 on-call basis.
• Install, diagnose, repair and support equipment at customer sites.
• Diagnose problems, assess scope, document findings, and decide on repair or part replacement.
• Analyze product implementations and modifications to meet customer specifications.
• Keep customers informed about service status and recommend enhancements or repairs.
• Follow detailed guidelines to perform moderately complex repairs and installations.
• Ensure adherence to environmental and safety standards per regulations and company policy.
• Provide technical support and training to customers on system operation and maintenance.
• Communicate technical information clearly to both technical and non-technical stakeholders.
• Perform other duties as assigned.

Skills

Hydraulic schematics

Shop safety

Communication

Customer interaction

Education

Technical degree

Job description

SUMMARY:

Under direct supervision, the Field Service Technician performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. The Field Service Technician performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.

JOB DUTIES

• Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.
• Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.
• Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.
• Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.
• Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
• Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations.
• Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.
• Provides technical support and training to customers on operational or maintenance aspects of system equipment.
• Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a technical degree and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to read hydraulic schematics.
• Ability to operate shop equipment safely.
• Excellent verbal and written communication skills
• Work effectively with customers, peers and management to resolve client issues.
• PHYSICAL DEMANDS:
• Push/pull up to 100 pounds
• Lift/carry up to 100 pounds
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS:

• Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY:

• No Supervisory Responsibility

BUDGET RESPONSIBILITY: No

COMPANY INFORMATION:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.