Field Service Technician

Analogic Jobs US; Lubbock (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401K with company match

HSA/FSA match

8 weeks paid parental leave

Healthcare benefits

Continuous Education Pathways

Job summary

Analogic Jobs US is seeking a reliable Field Service Technician to join their Global Field Service Department. This role involves enhancing customer satisfaction while covering Lubbock Preston Smith International Airport and surrounding areas.

The ideal candidate will be responsible for troubleshooting and repair, documenting service activities, and managing customer relationships, with a preference for those with a background in technical trades.

Benefits include a 401K match, paid parental leave, and continuous education opportunities. U.S. citizenship or permanent residency is required.

Qualifications

• 3-5 years' experience in troubleshooting and repair.
• Ability to document detailed reports and communicate effectively.
• Must pass a criminal background check and pre-employment physical.

Responsibilities

• Diagnose errors and determine solutions.
• Produce timely service reports.
• Schedule work based on field needs.
• Perform repairs and preventative maintenance independently.

Skills

Troubleshooting and repair

Time management

Technical savvy

Customer focus

Communication skills

Education

High School Diploma or equivalent

Job description

Summary

Our Global Field Service Department is looking for a dependable Field Service Technician team member. You will drive our exceptional customer service experience, improve customer satisfaction, maximize customer retention, and increase profitability. All experience levels are welcome to apply. This position reports to the Area Manager of Security Field Service.

This position will cover Lubbock Preston Smith International Airport and surrounding areas.

Your Primary Responsibilities: as Field Service Technician

• Demonstrate the ability to diagnose errors, technical problems and determine proper solutions.
• Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge.
• Document and produce timely and detailed service reports.
• A willingness to exceed company and customer requirements.
• Responsive to customer needs and building a positive relationship.
• Ensure all tools and calibrated equipment are properly maintained at all times.
• Meet daily service needs at assigned sites and locations.
• Ability to plan and perform repairs and preventative maintenance independently in the field.
• Able to schedule work based on field needs.

Basic Qualifications for Field Service Technician

• High School Diploma or equivalent with a minimum of 3-5 years' experience in troubleshooting and repair.
• Exceptional at managing time and able to complete assigned small field projects.
• Technically savvy; innovative, quick to learn and adapt to new technology.
• Professional demeanor and customer focused.
• Demonstrated professional written and oral communication skills to document detailed reports and communicate effectively with both internal and external customers.
• Flexible and open to a fluid schedule and working environment.
• Must pass a criminal background check, drug test, pre-employment physical, and credit check.
• Ability to safely and successfully perform the essential physical functions of the job (see application screening questions for additional details).
• Ability to safely and successfully meet essential qualitative and/or quantitative productivity job standards.
• Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, and the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).
• Must have a valid driver's license and dependable transportation, along with the ability to travel up to 10% of the time by plane domestically and internationally and have the required Real ID and Passport (for international travel).
• Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.
• Must be able to work overtime and variable hours as required by business needs.

Preferred Qualifications

• Certified trade training.

Benefits

• 401K with company match vested immediately.
• HSA/FSA match.
• 8 weeks paid parental leave.
• Healthcare for now and healthcare as your family and health change.
• Continuous Education Pathways.
• You will be joining a passionate, driven and diverse global team!