Field Service Technician

Hydrophilic; Knoxville (TN); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Hydrophilic is seeking a Field Service Technician to join our team serving the Knoxville metropolitan area. The role combines on-site customer visits with time in our warehouse, performing installation, setup, routine maintenance, and repairs to keep hydration systems operating safely and efficiently.

You will explain service work to customers, answer questions, document activities, and coordinate with the broader team to meet warranty and service level agreements.

Qualifications

• Demonstrated mechanical or technical aptitude with installation or repair experience.
• Basic knowledge of plumbing, electrical, or HVAC systems.
• Valid driver’s license with ability to travel within 2 hours of Knoxville.
• Commitment to safety and customer-first service.

Responsibilities

• Set up, install, maintain, and repair hydration systems at customer sites.
• Diagnose issues, troubleshoot, and perform repairs to ensure safe operation.
• Communicate service work to customers and provide usage guidance.
• Maintain accurate service logs, coordinate appointments, and support warranty standards.
• Collaborate with the team to uphold service agreements.

Skills

Mechanical aptitude

Customer service

Time management

Electrical/plumbing/HVAC basics

Education

High school diploma or equivalent

Technical certifications

Job description

Company Description

Hydrophilic provides high-quality, affordable hydration solutions to businesses and organizations, helping clients offer healthier drink options while significantly reducing plastic waste. The company is committed to acting with integrity, delivering on promises, and standing firmly behind the products and services offered. Every product includes a full 5-year warranty, a no-hassle service agreement, and professional installation. Hydrophilic is focused on growing responsibly and partnering with customers to give their teams smart, sustainable hydration choices.

Role Description

The Field Service Technician is a full-time role based in the Knoxville Metropolitan Area, with a mix of on-site visits to customer locations and working from the warehouse / shop. Day-to-day responsibilities include setting up, installing hydration systems, performing routine maintenance and repairs, and troubleshooting technical issues to ensure equipment operates safely and efficiently. The technician will communicate with customers to explain service work, answer questions, and provide guidance on product use and care. This role also involves maintaining accurate service records, coordinating appointments, and collaborating with the broader team to uphold service agreements and warranty standards. The technician will represent Hydrophilic on-site, promoting a positive customer experience and supporting the company’s mission to deliver reliable, sustainable hydration solutions.

Qualifications

• Demonstrated mechanical or technical aptitude, with experience installing, maintaining, or repairing equipment or appliances.
• Basic knowledge of plumbing, electrical, or HVAC systems, or a strong willingness to learn these skills.
• Ability to diagnose issues, follow troubleshooting steps, and use hand and power tools safely and effectively.
• Strong customer service skills, with the ability to communicate clearly, listen actively, and build trust with diverse clients.
• Good organizational and time-management skills, including maintaining accurate service logs and managing daily schedules.
• Comfort with using mobile devices and basic software to document work, process service orders, and coordinate with the team.
• Valid driver’s license, reliable transportation, and willingness to travel within 2 hours of the Knoxville Metropolitan Area.
• Ability to perform physical tasks such as lifting equipment, standing for extended periods, and working in various on-site environments.
• High school diploma or equivalent; technical certifications or prior field service experience are a plus.
• Commitment to safety, sustainability, and providing a positive customer experience aligned with Hydrophilic’s mission.