Field Service Technician

TRC Talent Solutions; Kennesaw (GA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Overtime pay

Travel incentives

Comprehensive benefits

Career growth

Job summary

Gobravvo in the United States is seeking a Field Service Technician to perform troubleshooting, repair, and preventive maintenance on mechanical and electrical equipment at client sites. The role requires hands-on work, travel to customer facilities, and accurate reporting of service activities.

You will diagnose issues, install startup equipment, and ensure safety and reliability while communicating clearly with customers.

Qualifications

• Hands-on mechanical and electrical troubleshooting and repair experience.
• Experience performing preventive maintenance on equipment and machinery.
• Ability to work independently and manage multiple service assignments.
• Strong problem-solving, diagnostic, and analytical skills.
• Customer-facing service experience with clear communication.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Accurate documentation and record-keeping skills.

Responsibilities

• Troubleshoot and repair mechanical and electrical equipment directly at customer locations.
• Perform preventive maintenance and routine service activities to maximize equipment reliability.
• Diagnose equipment failures, identify root causes, and implement effective solutions.
• Accurately complete service reports and maintain maintenance documentation.
• Travel to customer sites to provide technical support, repairs, and on-site assessments.
• Communicate equipment status and repair recommendations to customers.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Independent work

Problem-solving

Customer communication

Documentation

Microsoft Office

Driving

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

The Field Service Technician plays a crucial role in ensuring the functionality, reliability, and safety of mechanical and electrical equipment at client locations. As a Field Service Technician, you will be expected to provide expert troubleshooting, repair, and maintenance services directly at customer sites. This technical position requires proficiency in both mechanical and electrical systems, as well as the ability to diagnose equipment failures and perform corrective actions efficiently. The Field Service Technician will serve as the primary point of contact for clients requiring technical support, repairs, and preventative maintenance, ensuring high standards of customer satisfaction and equipment uptime.

In this full-time Field Service Technician role, your work will involve frequent travel to customer facilities to address equipment issues, perform installations, and carry out routine service activities. The position calls for a self-motivated professional who is comfortable working independently, managing multiple service calls, and maintaining detailed documentation of service activities. The company places strong emphasis on safety, professionalism, and technical accuracy, making this an ideal opportunity for candidates with a solid background in field service, equipment maintenance, or technical troubleshooting.

As a Field Service Technician, you will be entrusted with maintaining service tools and equipment, supporting new equipment startups, and ensuring that all repairs are conducted in compliance with company policies and industry best practices. Your ability to communicate effectively with customers, document findings, and recommend solutions will be essential to your success. The role offers a dynamic work environment, opportunities for skill development, and the satisfaction of resolving challenging technical issues in the field.

Working as a Field Service Technician in Kennesaw, GA provides access to a thriving business community with diverse industrial and manufacturing clients, allowing for a wide variety of technical challenges and professional growth.

Field Service Technician - Summary

• Provide technical troubleshooting, repair, and maintenance of mechanical and electrical equipment at customer sites.
• Independently manage field service calls and travel to client locations as scheduled.
• Ensure high quality of service, safety compliance, and customer satisfaction in all interactions.
• Complete accurate service documentation, reports, and maintenance records.

Duties & Responsibilities

• Troubleshoot and repair both mechanical and electrical equipment directly at customer locations.
• Perform preventive maintenance and scheduled service activities to maximize equipment reliability.
• Diagnose equipment failures, identify root causes, and implement effective solutions.
• Accurately complete service reports and maintain detailed maintenance documentation.
• Travel to customer sites to provide technical support, equipment repairs, and on-site assessments.
• Communicate equipment status and repair recommendations to customers in a professional manner.
• Follow all company and industry safety policies, ensuring safe work practices at all times.
• Maintain and manage service tools, equipment, and company-provided resources.
• Assist with installation, startup, and commissioning of new equipment as required.
• Manage multiple field service calls independently while upholding high standards of customer service.
• Read and interpret technical manuals, wiring diagrams, schematics, and service documents.
• Document equipment failures, service activities, and findings with accuracy and attention to detail.
• Support equipment evaluations, testing, and corrective actions as needed.

Salary & Benefits

• Competitive compensation package commensurate with experience and qualifications.
• Opportunities for overtime pay and travel-related incentives.
• Comprehensive benefits package (details provided during the hiring process).
• Direct hire position with long-term career growth potential.

Qualifications & Requirements

• High School Diploma or equivalent required.
• Minimum of 3 years of experience in a similar field service, maintenance, or technical troubleshooting role preferred.
• Strong mechanical and electrical troubleshooting and repair skills essential.
• Demonstrated experience performing preventive maintenance on equipment and machinery.
• Proven ability to work independently and manage multiple service assignments.
• Excellent problem-solving, diagnostic, and analytical skills.
• Customer-facing service experience with strong communication abilities.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel) at a basic to intermediate level.
• Accurate documentation and record-keeping skills.
• Valid driver’s license and clean driving record required.
• Eligibility to work in the United States.
• Willingness and ability to travel to customer locations as required.

Ideal Candidate Snapshot

• Thorough understanding of mechanical and electrical systems, with hands-on repair experience.
• Self-motivated, reliable, and able to work with minimal supervision.
• Strong commitment to quality, safety, and customer service excellence.
• Adaptable, with the ability to respond effectively to changing assignments and priorities in the field.
• Excellent interpersonal skills for customer interactions and team collaboration.

Other Relevant Information

• Field Service Technician roles offer diverse daily challenges and ongoing opportunities for skill enhancement.
• Comprehensive onboarding and ongoing training provided to ensure technical proficiency and safety compliance.
• Employees will represent the company's values and professionalism while working at client sites.