Field Service Technician

Rockwell Automation; Indianapolis (IN); On-site; USD 65,000 - 85,000; Full time

Job summary

Rockwell Automation is looking for a Field Service Technician to provide advanced hardware repair and troubleshooting for clients. This role supports customers through training and maintenance, ensuring their systems run efficiently. Ideal candidates will possess a high school diploma and have a mechanical aptitude, alongside skills in troubleshooting and customer service.

Benefits

Health Insurance including Medical, Dental and Vision

401k

Paid Time off

Parental and Caregiver Leave

Flexible Work Schedule

Qualifications

• Requires High School Diploma or GED.
• 2+ years of relevant experience preferred.
• Ability to travel for business across Canada and US.

Responsibilities

• Support and repair existing customer deployments.
• Deliver training to partners and users.
• Audit systems for optimal functionality.

Skills

Troubleshooting

Customer Service

Mechanical Aptitude

Electrical System Debugging

Education

High School Diploma or GED

Tools

Linux (Ubuntu)

C

C++

Python

Job description

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Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Field Services Technician for OTTO By Rockwell Automation, you will be responsible for all things hardware. You will provide on-site and remote advanced repair and troubleshooting, provide repair and maintenance training to customers, act as a tier 3 hardware support resource and trial new retrofits and recalls. Your goal is to provide customer certainty and confidence by efficiently returning customer systems to operation and minimizing downtime experienced. You will receive support from the rest of the OTTO Motors production, engineering, and operations teams to ensure that your work is streamlined. You will also provide feedback to the team regarding cost and complexity as necessary. You will report to Services Delivery Manager. This is a remote-based role; however, due to the location of our key customer in Fort Wayne, Indiana, the position will require frequent on-site visits. Therefore, you should either reside in Fort Wayne, Indiana area or be willing to relocate to effectively support customer engagements

Your Responsibilities

• Support and repair existing customer deployments (requires traveling to customer location)
• Audit systems to verify optimal functionality (hardware preventative maintenance, network audits, user interactions, etc.)
• Deliver training to partners, customers and end-users.
• Execute and track recalls on deployed hardware at customer site.
• Provide clear and concise feedback to internal teams to continually improve our products and focus our offerings.
• Review customer workflow, software and database systems
  
  

The Essentials - You Will Have

• High School Diploma or GED
• Legal authorization to work in US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Ability to travel in Canada and US for Business.
  
  

The Preferred - You Might Also Have

• 2+ years of relevant experience
• Linux (Ubuntu)
• ROS
• C, C++, Python
• Comptia, A+
• Comptia Network+
• Experience troubleshooting Networking and Wireless issues
• Experience working with complex linked systems
• Exceptional professionalism and client-facing skills (frequent interaction with customers required)
• Electrical system debugging and repair
• Mechanical aptitude and experience working with your hands
• Software system integration and system debugging
• Computer networking and applicable industrial standards
  
  

What We Offer

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.
  
  

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at [phone].

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Automation Machinery Manufacturing

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