Field Service Technician

Brenton LLC; Illinois; Híbrido; USD 41.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/dental programs

Life insurance

Generous paid time off

Retirement savings plan with company  

No waiting period for benefits

Descripción de la vacante

ProMach is seeking a highly skilled Field Service Technician based in the United States, traveling 70-85% to install, service, and rebuild Wexxar/Bel/IPak machines for packaging automation. You will troubleshoot PLC/HMI/servo systems and support customers at their facilities or remotely by phone.

You must have a technical trade certification or equivalent experience, willingness to travel, and a strong customer-service mindset.

Formación

• Technical college/ University Trade Certification (Millwright, Technician) or at least 5 years related work experience.
• If you are a new grad, we are happy to invest in your future by providing you with the training and guidance to help you become a world class Field Service Technician and an OEM specialist.
• Experience in a packaging or automation industry is preferred but not required.
• Able to travel within North America 70-85% of the time.
• Diploma in PLC/ HMI/ Servo Controls or related experience.
• Ability to follow pneumatic schematics, wiring schematics, industrial wiring and electrical codes.
• Strong knowledge of PLC/ HMI/ Servo controls (Allen Bradley / Siemens/ Omron; Festo/ Bosch).
• Strong analytical and problem-solving skills.
• Experience working with pneumatics, knowledge of mechatronics.
• Excellent communications and presentation skills, with ability to span both highly technical and non-technical audiences.
• Excellent prioritization skills with minimal guidance and direction.
• Must have a valid passport and be able to travel to and within the USA.
• Own car required with a valid Driver’s license.

Responsabilidades

• You can effectively install and set up all Wexxar/Bel/IPak machines.
• You will perform field rebuilds (partial or complete) of Wexxar/Bel/IPak equipment.
• You provide amazing customer service by assisting customers through troubleshooting and resolving issues over the phone or at customer’s facility.
• When not traveling you will assist/work with engineering on sign-off process, customer FAT's or provide customer tech support.
• Effectively troubleshoot all PLC and/or HMI programs, and/or Servo controllers on the Wexxar/Bel/IPak equipment working in the field.
• Trouble shoot electrical, pneumatic or mechanical problems in the field on the Wexxar/Bel/IPak equipment.
• Advise customer of parts needed; act as salesperson to recommend parts for purchase.
• Complete service reports, expense reports, and online incident reports on Syteline on time as per company policy.
• Sometimes you will be asked to travel on short notice (customer emergencies).
• Freedom to arrange your own travel and accommodation using the company system while of course following procedures and policies.
• Because continuous learning is what we believe in you will continually update yourself on all Wexxar/Bel/IPak products by participating in on-site and off-site training sessions and courses.

Conocimientos

PLC/HMI/Servo controls

Analytical problem-solving

Excellent communication skills

Travel readiness

Educación

Technical college/ University trade certification (Millwright, Technician)

Diploma in PLC/HMI/Servo controls

Herramientas

Allen Bradley

Siemens

Omron

Festo

Bosch

Descripción del empleo

Job Overview

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do we have your attention? Keep reading. If you are an experienced, highly-technical, Field Service Technician who likes to travel while being based out of your home, we would love to speak with you.

Responsibilities

• You can effectively install and set up all Wexxar/Bel/IPak machines.
• You will perform field rebuilds (partial or complete) of Wexxar/Bel/IPak equipment.
• You provide amazing customer service by assisting customers through troubleshooting and resolving issues over the phone or at customer’s facility.
• When not traveling you will assist/work with engineering on sign-off process, customer FAT's or provide customer tech support.
• Effectively troubleshoot all PLC and/or HMI programs, and/or Servo controllers on the Wexxar/Bel/IPak equipment working in the field.
• Trouble shoot electrical, pneumatic or mechanical problems in the field on the Wexxar/Bel/IPak equipment.
• Advise customer of parts needed; act as salesperson to recommend parts for purchase.
• Complete service reports, expense reports, and online incident reports on Syteline on time as per company policy.
• Sometimes you will be asked to travel on short notice (customer emergencies).
• Freedom to arrange your own travel and accommodation using the company system while of course following procedures and policies.
• Because continuous learning is what we believe in you will continually update yourself on all Wexxar/Bel/IPak products by participating in on-site and off-site training sessions and courses.

Requirements

• Technical college/ University Trade Certification (Millwright, Technician) or at least 5 years related work experience.
• If you are a new grad, we are happy to invest in your future by providing you with the training and guidance to help you become a world class Field Service Technician and an OEM specialist.
• Experience in a packaging or automation industry is preferred but not required.
• Able to travel within North America 70-85% of the time.
• Diploma in PLC/ HMI/ Servo Controls or related experience.
• Ability to follow pneumatic schematics, wiring schematics, industrial wiring and electrical codes.
• Strong knowledge of PLC/ HMI/ Servo controls (Allen Bradley / Siemens/ Omron; Festo/ Bosch).
• Strong analytical and problem-solving skills.
• Experience working with pneumatics, knowledge of mechatronics.
• Excellent communications and presentation skills, with ability to span both highly technical and non-technical audiences.
• Excellent prioritization skills with minimal guidance and direction.
• Must have a valid passport and be able to travel to and within the USA.
• Own car required with a valid Driver’s license.

Benefits

• Medical/dental programs.
• Life insurance.
• Generous paid time off program.
• Retirement savings plan with a company match.
• No waiting period for benefits – you are eligible on your first day of employment.

Compensation

Salary Range dependent on qualifications and experience: Min $30/hr Mid $36.5/hr Max $45/hr

Company Culture

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast‑paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

We emphasize collaboration and innovation, where every employee and voice matters, ensuring consistency and excellence in everything we do.