Field Service Technician

Maverick Group US; Illinois; On-site; Full time

Job summary

A leading machinery manufacturing company is seeking a Field Service Technician who will provide technical support and troubleshooting for Injection Mold equipment. The role requires customer interaction, detailed reporting, and the ability to work collaboratively with various teams. Candidates with technical backgrounds and problem-solving skills will thrive in this position, which offers a competitive salary and the opportunity for growth.

Qualifications

• Experience with Injection Mold equipment installation and troubleshooting.
• Strong communication skills to foster customer satisfaction.

Responsibilities

• Provide technical support and troubleshoot Injection Mold equipment.
• Conduct customer training on equipment operation and maintenance.
• Create and submit detailed service reports following visits.

Skills

Time Management

Effective verbal & written communication skills

Ability to work collaboratively

Ability to read hydraulic and electrical schematics

Practical competency in mechanical/electrical tool use

Basic knowledge of electrical components

Basic knowledge of PLC programming

Basic understanding of mechanical assemblies

Basic knowledge of pneumatic troubleshooting

Job description

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This range is provided by Maverick Group US. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$38.00/hr - $47.00/hr

Summary

Provide technical support and troubleshooting service to customers over the phone, virtually, and at their facilities to install, repair, and optimize Injection Mold equipment.

• Systematically and efficiently analyze, troubleshoot, and restore function to Injection Mold equipment.
• Commission Injection Mold equipment and follow standard procedures to ensure customer satisfaction and successful handoff.
• Review work completed, costs, time, and additional work identified while on site with manager and customer as needed.
• Create thorough and detailed service reports that include description of visit, work completed, costs, time, and additional work identified.
• Conduct customer training relating to the operation and maintenance of Injection Mold equipment and products.
• Lead and train less experienced service personnel as needed.
• Follow standardized procedures.
• Collect requisite information to create standardized procedures when opportunities are identified.

Behavioral Performance Expectations

• Lives our Values, Customer Focus, Collaborates – Considers actions, behavior, and communication to foster a positive outcome regardless of situation and audience. Follows up with customer to ensure satisfaction before departing jobsite. Shares information with others. Encourages unity rather than “us vs. them” thinking in self and others.
• Self-Development and Situational Adaptability – Works with manager and team to ensure success on the job by having necessary tools, materials, training, and guidance to execute work safely and correctly. Maintains composure and patience when new opportunity presents itself and views those situations as chance to learn and grow. Takes initiative with manager to participate in, and is committed to, training programs.
• Decision Quality and Drives Results – Make decisions that build trust and open communication with customers and team. Knows when to act independently and when to escalate issues.

Job Specific Competencies

• Time Management
• Ability to work collaboratively with local and cross functional technical teams
• Effective verbal & written communication skills to support positive outcomes
• Ability to read hydraulic and electrical schematics as well as navigate OEM documentation
• Practical competency in safe mechanical/electrical tool use (hand and torque wrenches, calipers, multimeter, power tools, air tools, hydraulic testing equipment)
• Ability to operate lifting equipment such as forklifts, scissor-lifts and other mobile lifts
• Understands equipment function: Able to identify equipment functional locations and state general equipment functions for injection molding machine sub-assemblies (clamp unit, plasticizing unit, injection unit, hydraulic unit, and robots)
• Basic knowledge of electrical components (480V/220V, fuses, relays, contactors, motors)
• Basic knowledge of PLC programming and function (Allen Bradley, Sigmatek)
• Basic understanding of mechanical assemblies (conveyors, sprockets, belts, pulleys, gearboxes, centrifugal pumps, vacuum pumps)
• Basic knowledge of pneumatic conveying and troubleshooting (controls, actuators, or valves)

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Customer Service, and Manufacturing

• Industries

  Machinery Manufacturing and Industrial Machinery Manufacturing

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