Field Service Technician

Performance Foodservice; Hyannis (MA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Foodservice in Hyannis, MA is hiring a service technician to install and service equipment at customer sites, including dishwashers and beverage machines. You will work as part of a team and perform duties to best serve the company.

The role requires rapid response (2 hours) to service calls, on-call availability, and proactive maintenance of equipment and inventory. A valid state driver’s license is required. Compensation is hourly, with benefits included.

Qualifications

• High School Diploma/GED required.
• 6 Months - 1 Year Equipment sales and/or maintenance experience.
• Valid Driver License, valid in-state license

Responsibilities

• Responds to customer calls for service within 2 hours; on-call 24 hours per day within own territories (including holidays); on-call on a rotating basis.
• Maintains vehicle parts inventory. Orders and picks up parts for service calls, as necessary. Performs annual inventory of shop, truck, parts, and equipment, and monthly inventories of equipment.
• Maintains service vans, tire pressure, fluids, washing/cleaning exterior and interior; reports problems requiring vehicle repairs to Fleet Manager.
• Installs and/or removes equipment (e.g., dishwashers, chemical dispensing equipment, and coffee, hot chocolate, and juice machines).
• Evaluates and reconditions returned equipment; performs routine preventive maintenance for customers.
• Performs record-keeping, including service reports and equipment transfer sheets.
• Bills customers, as required, based on mark-ups and taxes; maintains catalogs and price lists; generates and responds to sales leads.
• Performs other duties as assigned; complies with all policies and standards

Education

High School Diploma/GED

Job description

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Job Description

We Deliver the Goods

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary

Responsible for installing and servicing equipment (e.g., dishwashers, chemical dispensing equipment, and coffee, hot chocolate and juice machines), primarily located at customer sites. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.

Position Responsibilities

• Responds to customer calls for service within 2 hours; on-call 24 hours per day within own individual territories (including holidays); on-call on a rotating basis.
• Maintains vehicle parts inventory. Orders and picks up parts for service calls, as necessary. Performs annual inventory of shop, truck, parts, and equipment, and monthly inventories of equipment.
• Maintains service vans, (e.g., tire pressure, fluids, washing/cleaning exterior and interior, etc.); reports any problems requiring vehicle repairs to Fleet Manager.
• Installs and/or removes equipment, as required (e.g., dishwashers, chemical dispensing equipment, and coffee, hot chocolate, and juice machines.)
• Evaluates and reconditions returned equipment; performs routine preventive maintenance for customers.
• Performs record-keeping, including service reports and equipment transfer sheets.
• Bills customers, as required, based on mark-ups and taxes; maintains catalogs and price lists; generates and responds to sales leads.
• Performs other duties as assigned
• Complies with all policies and standards

Required Qualifications

• High School Diploma/GED or

Equivalent Experience

• 6 Months - 1 Year Equipment sales and/or maintenance
• Valid Driver License, Valid and in State

Compensation

Hourly rate of $25-$35 per hour based on experience