Field Service Technician

KR Wolfe Inc.; Houston (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their dynamic team. In this role, you will be responsible for the installation, maintenance, and repair of healthcare equipment, ensuring high standards of service and customer satisfaction. Your expertise will be crucial in troubleshooting issues and communicating effectively with clients and team members. With a focus on safety and environmental awareness, you will contribute to a positive workplace culture while managing your tasks with professionalism. If you are a skilled technician with a passion for helping others and a commitment to excellence, this is the perfect opportunity for you.

Qualifications

• 1+ years of field service experience required.
• Proficient with standard hand tools and Microsoft Office.

Responsibilities

• Install and repair healthcare equipment for clients.
• Document work activities and manage expense reports.

Skills

Field Service Experience

Customer Communication

Problem Solving

Oral Communication

Written Communication

Education

High School Diploma or GED

Technical Degree in Construction, Plumbing, Electronics

Associate Degree in Engineering or Science

Tools

Microsoft Office Suite

Standard Hand Tools

Power Drills

Job description

Field Service Technician

In the role of Field Service Technician (FST), you will perform installations, repairs, and preventative maintenance of healthcare equipment.

Duties and Responsibilities

• Install, troubleshoot, and repair healthcare equipment for clients.
• Employee must accurately complete daily timecard, document work activities extensively through notes and pictures, complete and manage one’s own expense reports, and various other forms and documents as a regular course of business. All of which must be done daily.
• Employee will prepare documents using Microsoft Office Suite (Excel, Word, Outlook, etc.).
• Employee must demonstrate professional etiquette with team members, superiors & clients always.
• Employee shall always demonstrate strong oral and written communication skills.
• Employee must always demonstrate positive customer communication.
• Employee will be required to solve problems, escalating matters to KRW leadership as necessary.
• Employee shall care for and ensure all company and client property remains in good condition.
• Employee must always maintain environmental awareness.
• Employee must always adhere to safety measures.
• Occasional overnight travel may be required.

Job Duties

• Communicate with Field Manager / Client Representatives
  • Communicate with project point of contact to review work to be performed and to understand where the equipment will be installed.
  • Report any discrepancies in scope work and/or inventory issues to the Team Lead and/or Project Manager.
  • Communicate in real time any issues that may arise during the project.
• Schedule
  • Arrive to project on time as scheduled.
  • Report any delays that could cause issue with meeting customers completion timelines.
• Installations
  • Read and interpret installation diagrams and blueprints.
  • Communicate with Team Lead and/or client representatives to determine installation locations and placement.
  • Removal of existing dispensers.
  • Installation of wall-mounted liquid & chemical dispensers.
  • Keep work area clean at all times and remove any trash or old dispensers from the work area.
• Provide Detailed Reports and Photos for work completed
  • Complete detailed sign-off for work performed (A template will be provided).
  • Provide photos showing work performed.
  • Document any issues that arise with photos and detailed notes. (This will also need to be reported to field manager in real time).
  • Upload photos and sign off into company system.
• Manage Clients Parts Inventory
  • Prior to beginning installation, you will need to identify all inventory is onsite.
  • Report any damaged or broken inventory immediately.
  • You will want to record part number and provide photos.
  • These units will need to be placed back in their box.
• Training
  • Installation documents and videos will be provided to review prior to the beginning of any project.

Experience Required:

• High School Diploma or GED
• 1+ years of field service experience
• Proficient working with all standard hand tools, power drills, levels, etc.
• 1+ years of experience working with Microsoft Office
• 1+ years of experience in the use of mechanical and hand tools and service test equipment

Preferred Qualifications:

• Technical degree in areas such as Construction, Plumbing, Electronics, Computer Repair
• Associate degree in engineering, science, or technical field
• Previous professional experience in Construction, Plumbing, Electronics, Computers
• Customer-facing experience.