Field Service Technician

KR Wolfe Inc.; Houston (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team. In this role, you will be responsible for the installation, troubleshooting, and maintenance of healthcare equipment, ensuring high standards of service and client satisfaction. You will have the opportunity to showcase your technical skills while working closely with clients and team members. This position offers a dynamic work environment where your contributions will directly impact the quality of healthcare services. If you are a motivated individual with a passion for problem-solving and customer service, this is the perfect opportunity for you.

Qualifications

• 1+ years of field service experience with strong problem-solving skills.
• Proficient with standard hand tools and Microsoft Office applications.

Responsibilities

• Install and repair healthcare equipment, ensuring quality and safety.
• Document work activities and maintain positive communication with clients.

Skills

Problem-solving

Strong oral communication

Strong written communication

Customer service

Education

High School Diploma or GED

Technical degree in Construction, Plumbing, Electronics, Computer Repair

Associate degree in engineering, science, or technical field

Tools

Microsoft Office Suite

Standard hand tools

Power drills

Service test equipment

Job description

In the role of Field Service Technician (FST), you will perform installations, repairs, and preventative maintenance of healthcare equipment.

Duties And Responsibilities

• Install, troubleshoot, and repair healthcare equipment for clients
• Accurately complete daily timecard, document work activities extensively through notes and pictures, complete and manage one’s own expense reports, and various other forms and documents as a regular course of business.
• Prepare documents using Microsoft Office Suite (Excel, Word, Outlook, etc.)
• Demonstrate professional etiquette with team members, superiors & clients
• Exhibit strong oral and written communication skills
• Maintain positive customer communication
• Problem-solving, escalating matters to KRW leadership as necessary
• Care for and ensure all company and client property remains in good condition
• Maintain environmental awareness
• Adhere to safety measures
• Occasional overnight travel may be required

Job Duties

• Communicate with Field Manager / Client Representatives
• Review work to be performed and understand installation locations
• Report discrepancies in scope work and/or inventory issues
• Communicate real-time issues that arise during the project
• Schedule
• Arrive to project on time as scheduled
• Report any delays that could affect customer completion timelines
• Installations
• Read and interpret installation diagrams and blueprints
• Determine installation locations and placement
• Remove existing dispensers
• Install wall-mounted liquid & chemical dispensers
• Keep work area clean and remove trash or old dispensers
• Provide Detailed Reports and Photos for work completed
• Complete detailed sign-off for work performed
• Provide photos showing work performed
• Document any issues with photos and detailed notes
• Upload photos and sign off into company system
• Manage Clients Parts Inventory
• Identify all inventory onsite prior to beginning installation
• Report any damaged or broken inventory immediately
• Record part number and provide photos
• Place damaged units back in their box
• Training
• Review installation documents and videos prior to beginning any project

Experience Required

• High School Diploma or GED
• 1+ years of field service experience
• Proficient with standard hand tools, power drills, levels, etc.
• 1+ years of experience with Microsoft Office
• 1+ years of experience using mechanical and hand tools and service test equipment

Preferred Qualifications

• Technical degree in Construction, Plumbing, Electronics, Computer Repair
• Associate degree in engineering, science, or technical field
• Previous professional experience in Construction, Plumbing, Electronics, Computers
• Customer-facing experience

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Internet Publishing