Field Service Technician

F2Onsite; Honolulu (HI); On-site; USD 50,000 - 65,000; Full time

Job summary

A field service company is seeking a reliable Field Service Technician to provide break/fix support for servers and PCs in Honolulu, Hawaii. You'll be responsible for on-site troubleshooting, hardware repair, and customer support. Ideal candidates should have 2+ years of relevant experience, strong knowledge of PC and server hardware, and a valid driver's license. The role requires daily travel to customer sites and effective communication with dispatch and support teams.

Qualifications

• 2+ years of experience in field service or hardware break/fix support.
• Strong knowledge of PC hardware and server hardware (Dell, Client, Lenovo, or similar).
• Ability to troubleshoot and repair hardware issues independently.
• Valid driver's license and reliable transportation is required.

Responsibilities

• Respond to and resolve break/fix service tickets within SLA requirements.
• Communicate effectively with dispatch, support teams, and customers.
• Manage parts inventory and return defective parts per OEM guidelines.
• Travel to customer sites within assigned territory.

Skills

Strong problem-solving and diagnostic skills

Excellent customer service and communication

Time management and ability to prioritize tasks

Ability to work independently with minimal supervision

Tools

Ticketing systems

Mobile dispatch tools

Job description

Field Service Technician (Break/Fix - OEM Support)

Job Summary

We are seeking a reliable and skilled Field Service Technician to support a major OEM by handling break/fix service tickets for servers, laptops, and desktop systems. This role involves on‑site troubleshooting, hardware repair, and customer support across assigned territories. The ideal candidate is hands‑on, customer‑focused, and comfortable working independently in the field.

Key Responsibilities

• Respond to and resolve break/fix service tickets within SLA requirements
• Perform diagnostics, troubleshooting, and hardware repairs on:
  • Servers (rack/standalone)
  • Laptops and desktops
• Replace defective components (e.g., HDD/SSD, RAM, motherboards, power supplies, etc.)
• Perform IMAC (Install, Move, Add, Change) services as needed
• Maintain accurate documentation of work performed, parts used, and time tracking
• Communicate effectively with dispatch, support teams, and customers
• Ensure compliance with OEM standards, processes, and quality requirements
• Manage parts inventory and return defective parts per OEM guidelines
• Travel to customer sites within assigned territory

Required Qualifications

• 2+ years of experience in field service or hardware break/fix support
• Strong knowledge of:
  • PC hardware (laptops/desktops)
  • Server hardware (Dell, Client, Lenovo, or similar OEMs preferred)
• Ability to troubleshoot and repair hardware issues independently
• Familiarity with ticketing systems and mobile dispatch tools
• Valid driver's license and reliable transportation
• Ability to lift up to 50 lbs and work in data center/office environments

Preferred Qualifications

• OEM certifications (Dell, Client, Lenovo, etc.)
• CompTIA A+, Server+, or equivalent certifications
• Experience working with SLAs and field service metrics
• Basic networking knowledge (IP configuration, connectivity troubleshooting)

Key Skills

• Strong problem‑solving and diagnostic skills
• Excellent customer service and communication
• Time management and ability to prioritize tasks
• Ability to work independently with minimal supervision

Work Environment

• Field‑based role with daily travel to customer sites
• May include work in offices, data centers, and warehouse environments
• Flexible schedule based on ticket volume and SLA requirements