IT Field Support Technician_Olympia

Gr8ttek, LLC; Olympia (WA); On-site; USD 55,104 - 68,880; Part time

Benefits offered by this job

Dell/Lenovo certification training at no cost

$40 per call / $5 per call per diem

Job summary

Gr8ttek, LLC in Olympia, Washington is seeking a part-time Field Specialist to join its Infrastructure Delivery team. This role involves performing hardware-focused break-fix services and providing customer support for designated equipment. Candidates should possess technical skills and customer service experience.

Responsibilities include troubleshooting equipment, communicating clearly with clients, and completing administrative tasks. The position requires reliable transportation and the ability to lift computer equipment. Certification training is provided at no cost.

Qualifications

• Typically requires 1-2 years of relevant experience.
• Ability to drive yourself to client locations.
• Lift and move equipment up to 50 lbs.

Responsibilities

• Provide customer break-fix support for designated equipment.
• Complete all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.

Skills

Customer service skills

Clear verbal and written communication

Basic and moderately complex troubleshooting

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Gr8ttek is looking for a part‑time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor, the Field Specialist will perform a variety of hardware‑focused break‑fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits:

$40 per call / $5 per call per diem

Dell/Lenovo certification training AT NO COST TO YOU

Responsibilities and Skills:

• Providing customer break‑fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit