Field Service Technician

TECHEAD; Harrisburg (Dauphin County); On-site; USD 42,000 - 65,000; Full time

Job summary

TECHEAD is seeking an on-site AV Technician to diagnose, troubleshoot, and resolve issues with commercial AV systems for enterprise clients. You will travel to client sites, perform preventative maintenance, and deliver high levels of client service while maintaining system uptime.

The role requires hands-on experience with video walls, control systems, DSPs, and familiarity with Crestron, QSC, Zoom Rooms, and Microsoft Teams Rooms. Strong communication and documentation skills are essential.

Qualifications

• 3+ years of AV support experience in a corporate/enterprise environment.
• Direct troubleshooting with video walls, control systems, and DSPs.
• Experience with Crestron and QSC systems.
• Experience with Zoom Rooms and Microsoft Teams Rooms (MTRs).
• Ability to read design drawings, cable riser diagrams, and architectural schematics.
• Hands-on experience with Dante Audio platforms.

Responsibilities

• Diagnose, troubleshoot, and document AV system performance at client sites.
• Resolve hardware/software issues related to cabling (coax, ethernet, fiber).
• Perform preventative maintenance for client AV systems and conference rooms.
• Maintain toolkit and manage parts inventories for service calls.
• Deliver face-to-face exceptional client support during maintenance visits.
• Clearly communicate troubleshooting actions, next steps, and resolutions to clients.
• Coordinate resolutions with internal Engineering teams and manufacturers.
• Assist with RMAs and parts replacements for open service tickets.
• Accurately track travel time, labor, and service notes in the ticketing system.

Skills

Video walls

Control systems

DSPs

Crestron

QSC

Zoom Rooms

Microsoft Teams Rooms

Dante Audio

Job description

We are seeking a skilled and customer-centric on-site AV Technician to diagnose, troubleshoot, and resolve issues with commercial AV systems for our enterprise clients. In this role, you will be the face of our technical support, ensuring high system uptime, conducting preventative maintenance, and delivering a superior level of client service by traveling to client sites.

Responsibilities

• System Diagnostics: Troubleshoot, verify, and document commercial AV system performance using a wide range of specialized test equipment.
• Issue Resolution: Efficiently resolve hardware and software issues related to coax, ethernet, and fiber optic cabling.
• Preventative Maintenance: Conduct routine PM visits to ensure client AV systems and conference rooms are operating at optimum levels.
• Inventory & Tools: Maintain personal toolkit and manage material/parts inventories for service calls.
• Client Support: Provide a superior level of face-to-face support during maintenance and repair visits to foster long-term loyalty.
• Clear Articulation: Clearly communicate troubleshooting actions, next steps, and resolutions to the client before leaving the site.
• Vendor Liaison: Coordinate complex resolutions with internal Engineering teams and manufacturers.
• RMA Management: Work with manufacturers to secure return authorizations (RMAs) and parts replacements for open service tickets.
• Documentation: Accurately track all travel time, labor, and service notes within the company ticketing system.

Requirements

• Experience: 3+ years of AV support experience specifically within a corporate/enterprise environment.
• Core Tech: Direct troubleshooting experience with video walls, control systems, and DSPs.
• Control Systems: Competency with Crestron and QSC systems.
• Unified Communications (UC): Experience with video conferencing platforms including Zoom Rooms and Microsoft Teams Rooms (MTRs).
• Blueprints: Ability to read and interpret functional design drawings, cable riser diagrams, and architectural schematics.
• Brand Familiarity: Hands-on experience with Logitech, Shure, QSC, and Dante Audio platforms.