Electro-Mechanical Field Service Technician (Water Treatment/High Purity Water Systems)

Accentuate Staffing; Graham (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading water treatment solutions company in North Carolina is seeking a Field Service Technician to ensure system reliability and resolve technical issues in the field. This role requires strong mechanical skills, the ability to troubleshoot diverse equipment, and a commitment to customer service. Ideal candidates thrive in hands-on environments and enjoy variety in their work. Successful applicants will participate in an on-call rotation and complete thorough documentation of their services.

Qualifications

• Experience in HVAC, mechanical systems, or electrical troubleshooting.
• Demonstrated reliability and safety in previous roles.
• Ability to perform physical tasks and work in field environments.

Responsibilities

• Service, maintain, and troubleshoot high-purity water systems.
• Collaborate with teams to improve system performance.
• Document services performed following procedures.

Skills

Strong mechanical aptitude

Troubleshooting skills

Ability to work independently

Customer interaction skills

Tools

Microsoft Word

Microsoft Excel

Job description

Accentuate Staffing is working with an organization that designs, installs, and services specialized water treatment systems across multiple industries. This company is known for its positive culture, strong teamwork, and commitment to completing quality work. The Field Service Technician plays a critical role in supporting customers by ensuring system reliability, resolving mechanical and electrical issues, and representing the company with professionalism in the field. This role requires someone who thrives in a hands‑on environment, enjoys learning new technologies, and can adapt quickly to different job sites and service needs. The ideal candidate brings strong mechanical aptitude, experience troubleshooting equipment, and the ability to work both independently and as part of a team. Candidates who prefer variety, autonomy, and meaningful customer interactions will excel in this position.

Responsibilities

• Travel from the company’s operations hub to customer sites to service, maintain, and troubleshoot high‑purity water systems and related mechanical components
• Perform field diagnostics, collaborate with service management and engineering teams, and provide recommendations to improve system performance
• Assist with system startup and commissioning during installation projects, ensuring proper setup and operational readiness
• Complete thorough digital documentation of services performed, following standard operating procedures and customer requirements
• Participate in an on‑call rotation to support emergency service needs, resolving most issues remotely and conducting site visits when required
• Follow all safety procedures while driving, working onsite, and handling tools/equipment, maintaining a professional and customer‑focused presence

Requirements

• Strong mechanical aptitude with experience in areas such as HVAC, mechanical systems, electrical troubleshooting, automotive repair, or field service
• Ability to diagnose mechanical and/or electrical issues across varied equipment—not limited to a single machine or plant‑based environment
• Demonstrated reliability and work tenure in previous roles, with a track record of completing tasks independently and safely
• Comfortable working early hours, long days, and significant overtime, including participation in an on‑call rotation
• Ability to use basic computer tools, including Microsoft Word and Excel, to complete work orders and documentation
• Capable of routine physical tasks such as lifting up to 50 lbs., climbing ladders, bending, and working in field environments