Field Service Technician

Brinks; Garland (TX); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Brinks is seeking an ATM Technician to support the Vantage Technical Services division in the Dallas, TX area. Responsibilities include on-site repairs, installations, programming, and routine maintenance of ATM equipment, with a focus on accuracy and customer service.

Ideal candidates will have ATM experience, be highly detail-oriented, and able to work in a fast-paced field environment while adapting to changing needs and schedules.

Qualifications

• High School diploma or equivalent required.
• Must be at least 21 years of age.
• Clean driving record and a valid driver's license.
• Willing to work overtime, weekends, and holidays when needed.
• Experience with ATMs preferred.

Responsibilities

• Make on-site visits to locations to repair or install ATM equipment.
• Program ATMs unassisted or with assistance from Technical Support.
• Repair and test ATM parts.
• Install, repair or replace ATM signage in customer locations.
• Document activities within the PAI system.
• Perform preventative maintenance on ATMs as assigned.
• Manage parts inventory on the service vehicle.
• Drive to locations as dispatched.
• Perform other field service tasks as needed.

Skills

Customer focus

Technical skills

Integrity and trust

Interpersonal savvy

Learning on the fly

Perseverance

Problem solving

Situational awareness

Time management

Education

High School diploma or equivalent

Tools

Microsoft Office (Outlook, Word, Excel)

PAIReports

Job description

Our Vantage Technical Services division is looking to hire an ATM Technician in the Dallas, TX area. This position includes working in all aspects of ATM operations, programing, assembly, repair, cash loading and installation. The individual will need to be detail orientated, excellent customer service skills, and have experience in one or more areas ATM service and/or cash operations. The person will operate in a fast paced, dynamic, and challenging environment and they must be passionate, accepting of a changing environment and constantly looking to influence the future outlook of the company.

ESSENTIAL DUTIES AND TASKS:

• Make on-site visits to locations to repair or install ATM equipment
• Program ATM's unassisted or with assistance from Technical Support
• Repair and Test ATM parts
• Install, repair or replace ATM signage in customer locations
• Document activities within the PAI system
• Perform preventative maintenance on ATMs as assigned.
• Managing parts inventory on assigned service vehicle.
• Driving vehicles from a minimum of 5 days per week, in accordance service calls as they are dispatched/assigned.
• Other field and service work as business needs present themselves, within your scope of practice

KNOWLEDGE, SKILLS & ABILITIES:

• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Functional / Technical Skills- Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
• Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
• Interpersonal Savvy - Relates well to all kinds of people both inside and outside of the organization.
• Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
• Situational Awareness - Being aware of what is happening around you in terms of where you are, where you are supposed to be, and whether anyone or anything around you is a threat to your health and safety.
• Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

MINIMUM QUALIFICATIONS:

• High School diploma or equivalent required
• Must be at least 21 years of age
• Ability to prioritize and complete assignments in a timely and accurate manner
• Clean driving record and a valid drivers license
• Demonstrated ability to maintain confidentiality relating to sensitive information
• Must be willing to work some overtime, weekends, and holidays if needed
• Experience with ATM's preferred

COMPUTER / APPLICATIONS SKILLS:

• Knowledge of Microsoft Suite to include Outlook, Word and Excel
• Working knowledge of PAIReports a plus
• Ability to use a mobile device for reporting activity during the day.

WORKING CONDITIONS:

This work is performed on the road at different locations. The working environment can be distracting due to noise. Constant moving up/down/around the job site area. Must have the ability to bend, reach over your head and to individually lift or move up to 250 lbs. assisted with a hand-dolly.

SUPERVISORY / MANAGEMENT DUTIES:

The employee is not responsible for supervising other positions.

A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests may be required. Position requires successfully passing a drug test prior to hire and upon any accident / incident or discharge of firearm while on duty.

Reasonable accommodations may be made to those who are able to perform the essential duties of the job.

The candidate must be able to maintain complete confidentiality of any information he/she encounters.