ATM Technician

Balance Innovations; Pittsburgh (Allegheny County); On-site; USD 34,440 - 48,216; Full time

Job summary

Balance Innovations in Pittsburgh, PA seeks an ATM Technician to service and install ATM equipment at customer sites. You will perform on-site visits, program ATMs, repair components, and ensure signage and documentation are up to date.

The role requires a high school diploma, a clean driving record, and willingness to work overtime on occasion. You will manage inventory on the service vehicle and use PAIReports for daily activity reporting.

Qualifications

• Customer-focused IT/field service mindset.
• Ability to troubleshoot and repair ATM components.
• Strong communication with customers and team members.
• Proficient in basic software and reporting tools.

Responsibilities

• Make on-site visits to locations to repair or install ATM equipment.
• Program ATMs unassisted or with assistance from Technical Support.
• Repair and test ATM parts.
• Install, repair or replace ATM signage in customer locations.
• Document activities within the PAI system.
• Perform preventative maintenance on ATMs as assigned.
• Manage parts inventory on assigned service vehicle.
• Drive vehicles from a minimum of five days per week, in accordance with dispatched service calls.
• Carry out other field and service work as business needs present themselves within scope of practice.

Job description

Job Title

ATM Technician – Pittsburgh, PA

Responsibilities

• Make on‑site visits to locations to repair or install ATM equipment.
• Program ATMs unassisted or with assistance from Technical Support.
• Repair and test ATM parts.
• Install, repair or replace ATM signage in customer locations.
• Document activities within the PAI system.
• Perform preventative maintenance on ATMs as assigned.
• Manage parts inventory on assigned service vehicle.
• Drive vehicles from a minimum of five days per week, in accordance with dispatched service calls.
• Carry out other field and service work as business needs present themselves within scope of practice.

Skills & Competencies

• Customer Focus – Dedicated to meeting internal and external customer expectations, using feedback to improve services.
• Functional / Technical Skills – Proficient at high‑level ATM operations and repair tasks.
• Integrity and Trust – Trusted, truthful, keeps confidences, admits mistakes, avoids misrepresentation.
• Interpersonal Savvy – Relates well to all kinds of people inside and outside the organization.
• Learning on the Fly – Quick learner, embraces change, analyzes successes and failures, experiments for solutions.
• Perseverance – Energetic, driven, persists through resistance or setbacks, completes tasks.
• Problem Solving – Applies rigorous logic to solve difficult problems, searches for solutions, probes fruitful sources.
• Situational Awareness – Aware of surroundings, location, and potential safety threats.
• Time Management – Prioritizes tasks, uses time efficiently, focuses on crucial priorities.

Minimum Qualifications

• High School diploma or equivalent.
• Minimum age 21.
• Clean driving record and a valid driver’s license.
• Ability to prioritize and complete assignments accurately and on time.
• Demonstrated confidentiality regarding sensitive information.
• Willingness to work overtime, weekends, and holidays as needed.
• Preferred: Experience with ATMs.
• Successful performance of required pre‑employment and drug tests.
• Reasonable accommodations may be made for those able to perform essential duties.

Computer & Application Skills

• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Working knowledge of PAIReports (plus).
• Ability to use a mobile device for daily activity reporting.

Working Conditions

Work is performed on the road at various locations, with noise, frequent movement, bending, reaching, and lifting up to 250 lbs. with hand‑dolly assistance.

Supervisory Responsibilities

The employee is not responsible for supervising other positions.

EEO Statement

PAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.