Field Service Technician

Hercules Machinery Corporation; Fort Wayne (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

A rapidly growing company in Fort Wayne seeks a Field Service Technician to diagnose, repair, and maintain advanced construction equipment at job sites. The ideal candidate will have extensive knowledge in mechanical and electrical systems and travel frequently to client locations. This full-time role offers competitive benefits and travel bonuses.

Benefits

Travel Bonuses

PTO

Health Insurance

Dental Insurance

Vision Insurance

401(K) with company match

Paid Holidays

Qualifications

• Minimum of 5 years experience in mechanical and electrical systems.
• Preferred technical certifications or college-level education.
• Ability to work in physically demanding environments.

Responsibilities

• Travel to customer sites for machinery repairs and diagnostics.
• Perform routine maintenance to extend equipment life.
• Maintain accurate service records and communication with supervisors.

Skills

Mechanical Knowledge

Electrical Knowledge

Hydraulic Expertise

Problem Solving

Attention to Detail

Education

High school diploma or equivalent

Technical certifications in Diesel Mechanics or Hydraulics

Tools

Diagnostic tools

Job description

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ABOUT THE COMPANY:

Hercules Machinery Corporation (HMC), established in Fort Wayne in 1964, is a rapidly growing manufacturer and dealer of high-quality construction equipment, specializing in pile driving, foundation, and drilling equipment. With over 50 years of expertise, HMC leads the industry in providing cutting-edge vibratory driving, impact driving, drill driving, and solar foundation equipment. Our machinery sets the benchmark for excellence in the foundation construction industry, and we are continuously advancing our technology to stay at the forefront of innovation.

Job Description

ABOUT THE COMPANY:

Hercules Machinery Corporation (HMC), established in Fort Wayne in 1964, is a rapidly growing manufacturer and dealer of high-quality construction equipment, specializing in pile driving, foundation, and drilling equipment. With over 50 years of expertise, HMC leads the industry in providing cutting-edge vibratory driving, impact driving, drill driving, and solar foundation equipment. Our machinery sets the benchmark for excellence in the foundation construction industry, and we are continuously advancing our technology to stay at the forefront of innovation.

JOB DESCRIPTION:

Hercules Machinery Corporation is seeking a skilled and experienced Field Service Technician to join our team. In this role, you will be responsible for diagnosing, repairing, and maintaining our high-performance pile driving and construction equipment directly at job sites. The ideal candidate will have a strong background in hydraulic systems, mechanical, and electrical repairs, with a hands-on ability to troubleshoot and resolve complex technical issues in the field. This position requires frequent travel, often 75% of the time, to client locations across the region to provide on-site services and repairs.

KEY RESPONSIBILITIES:

• Field Service & Repairs: Travel to customer sites to provide timely and efficient troubleshooting, diagnostics, and repairs of construction pile driving and heavy-duty machinery.
• Systems Expertise: Apply your expertise in hydraulics and/or electronics to identify, repair, and replace faulty components such as pumps, valves, hoses, cylinders, fuses, screens, and wiring harnesses.
• Mechanical and Electrical Repairs: Diagnose and repair mechanical issues involving pistons, rods, gears, bearings, and other essential machinery parts. Diagnose and repair electrical issues involving fuse panels, CAN diagnostics, broken/damaged wires, power supply, and other essential electrical components. Ensure the proper functioning of components through thorough inspections and adjustments.
• Maintenance & Service: Perform routine maintenance, such as oil changes, lubrication, fluid checks, and system adjustments, to extend the life and functionality of equipment.
• On-Site Testing: After repairs, test machinery to verify that it meets performance standards, ensuring reliability and safety for the end user.
• Documentation & Reporting: Maintain accurate service records, documenting all repairs, parts replaced, and maintenance activities. Communicate progress and findings to supervisors and customers.
• Collaborative Communication: Work closely with your direct supervisor to discuss job requirements, repair strategies, and customer expectations. Ensure clear and timely communication regarding progress, issues, and outcomes.
• Safety and Compliance: Adhere to all safety protocols and regulations while working on job sites. Follow proper procedures for equipment handling and disposal of hazardous materials.
• Customer Relations: Build and maintain positive relationships with customers by providing high-quality service and technical support, ensuring customer satisfaction and loyalty.
  
  

SKILLS AND REQUIREMENTS:

• Mechanical and Electrical Knowledge: Proven experience in repairing and maintaining mechanical and electrical systems, with a strong focus on construction or heavy-duty equipment.
• Hydraulic Expertise: In-depth knowledge of hydraulic systems and the ability to troubleshoot and repair complex hydraulic components.
• Problem Solving & Diagnostics: Ability to diagnose complex mechanical and electrical issues quickly and accurately in a field environment.
• Attention to Detail: Thorough in performing inspections, identifying potential issues, and ensuring equipment operates at peak performance.
• Travel Flexibility: Ability to travel 75% of the time to jobsites, sometimes in remote locations, and work in varying weather conditions.
• Physical Strength: Capability to work in physically demanding environments, including lifting heavy parts, bending, and working in tight spaces.
• Tools and Equipment: Ability to provide and use your own tools for field service work is a plus. Familiarity with a broad range of diagnostic and repair tools is essential.
  
  

EDUCATION AND EXPERIENCE:

• Required: High school diploma or equivalent.
• Preferred: Technical certifications or college-level education in a relevant field (e.g., Diesel Mechanics, Hydraulics, or Construction Equipment).
• Experience: A minimum of 5 years of relevant experience working with mechanical, electrical and hydraulic systems, preferably in the construction or heavy equipment field.
  
  

POSITION TYPE / EXPECTED HOURS OF WORK:

• This is a full-time position, with expected travel of 75% of the time. Standard work hours are 8:00 am to 5:00 pm, Monday through Friday, but flexibility is required due to travel and customer needs.
  
  

OTHER DUTIES:

• This job description is intended to outline the primary duties and responsibilities for the position. Other tasks may be assigned as necessary based on business needs or to support the company's growth and operational requirements.
  
  

BENEFITS:

• Travel Bonuses
• PTO (vacation and personal days)
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(K) with company match
• Paid Holidays

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Machinery Manufacturing

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