Field Service Technician

Diebold Nixdorf, Incorporated; Denver (CO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Life Insurance

Critical Illness, Accident, Hospital

401(k) Savings Plan

Health Savings Account

Paid Time Off

Job summary

Diebold Nixdorf is seeking a Field Service Technician to install, debug, and maintain hardware and software on customer premises in the Denver area. You will perform preventive maintenance, diagnostics, and minor repairs, and you will train customers on system functionality.

Requirements include 1–2 years of field service experience or equivalent education, plus strong written and verbal communication skills and a valid driver's license. Salary ranges are provided and benefits are included.

Qualifications

• Education or equivalent work experience is required.
• 1–2 years of relevant experience in Field Services.
• Good written and verbal communication skills.

Responsibilities

• Installs, debugs and maintains product hardware and software on customer premises.
• Performs preventive maintenance and minor repairs.
• Configures and installs applicable software and trains customers.
• Schedules services and completes required paperwork.
• Assists with customer satisfaction and KPI achievement.

Skills

Good written and verbal communication

Driver's license

Education

Education or equivalent work experience

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Gains familiarity with Field Service Technician practices and procedures.
• With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web based).
• Participates in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.

Required Qualifications

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.

Salary Range: $19-$25/hr. Actual compensation for this role will depend on several factors including your qualifications, skills, competencies, geographic location, internal equity, and relevant experience.

Benefits:

• Health, Dental, and Vision Insurance
• Life Insurance
• Critical Illness, Accident, and Hospital Indemnity Insurance
• 401(k) Savings Plan
• Health Savings Account
• Leave of Absence Benefits
• Paid Time Off