Field Service Technician

Omega Design Corp.; Exton, Northern (PA, KY); Hybrid; Full time

Benefits offered by this job

Above market rates

Annual bonuses

Paid time off

Full medical, dental, and vision benefits

Retirement savings with company matching

On-the-job training

Growth opportunities

Job summary

A leading packaging automation company in Exton, PA is seeking a Field Service Technician. You will travel globally to install and troubleshoot machinery in various industries. Essential qualifications include mechanical and electrical assembly experience, proficiency in PLC programming, and excellent communication skills. With a 50% travel requirement, you will also train client personnel and maintain compliance with electrical standards. The position offers competitive compensation, including bonuses and comprehensive benefits.

Qualifications

• Hands-on experience with mechanical and electrical assembly.
• Ability to operate machine and hand tools.
• Valid driver's license and passport required.

Responsibilities

• Install new machines and troubleshoot existing ones.
• Train customer personnel on machine setup and use.
• Document electrical, mechanical, and programming changes during service.

Skills

Mechanical and electrical assembly

PLC programming (Allen Bradley and Siemens)

Communication skills

Travel capability

Knowledge of motion control systems

AutoCAD experience

Education

Associates Degree or equivalent technical school training

Tools

Machine and hand tools

Job description

As a Field Service Technician, you will travel to customer locations all over the world. You are the face of Omega when you visit our customers. Every job will be diverse and a new experience in your service career.

YOUR KEY CONTRIBUTIONS

We make an extraordinary variety of packaging automation solutions for the pharmaceutical, nutraceutical, personal care, and consumer goods industries. Our products help bring essential products safely and efficiently through the supply chain. As a Field Service Technician, you will upgrade older machines and install new ones at customer locations along with:

• Modifying machine control programs including, but not limited to, PLCs, HMIs, vision systems, robotic systems, and motion control systems
• Modifying panel layouts and wiring schematics.
• Traveling to customer sites to install new machines and troubleshoot and repair mechanical, electrical and programming on existing machines
• Training customer personnel in the setup and use of Omega machines.
• Assisting in the development of improvements to Omega’s machines through field experience.
• Providing clear, timely documentation of electrical, mechanical and programming changes made to equipment during service.
• Staying well informed on current electrical and programming standards.

WHAT YOU NEED TO SUCCEED

Must have:

• Working knowledge and hands‑on experience with mechanical and electrical assembly as well as the ability to operate machine and hand tools
• PLC and HMI programming skills with special emphasis on Allen Bradley and Siemens
• Excellent communication skills and ability to relate to customer needs
• Ability to travel a minimum of 50% of the time
• Valid driver’s license
• Passport required
• Reliable transportation
• Knowledge of motion control systems including servo motors, stepper motors and drive
• AutoCAD experience with panel layouts and Wiring Schematics
• An Associates Degree or equivalent technical school training preferred with at least 5 years of relevant experience

MORE DETAILS YOU’LL WANT TO KNOW

• You’ll be based in our Exton, PA facility
• When not traveling, you have the possibility of a Monday through Thursday workweek
• On‑the‑job training will be provided (we will help you become the Omega expert!)
• You’ll report to the Service Manager
• This position requires a minimum of 50% travel via personal transportation, bus, train, or plane. Travel may occasionally span 2‑3 weeks. Domestic & International travel is required including but not limited to Europe, Asia, Israel and any other location where the company’s products are installed.

WHAT WE OFFER

• Above Market Rates – depending on experience PLUS additional service travel rate PLUS per diem for expenses
• Bonuses - Annual bonuses as Company performance allows
• Paid Time Off - earned every pay period
• Great Workplace - Clean, climate‑controlled environment that is respectful, warm and friendly
• Training - On the job training is provided, we will make you the Omega expert
• Benefits - Full medical, dental and vision benefits; Life Insurance
• Retirement Savings – Up to 2% Company matching*
• Growth Opportunities - Omega promotes from within whenever possible

WHY YOU’LL LOVE IT HERE

Do you have a positive attitude, an eagerness to learn and the ability to hustle in a fast‑paced environment? Then Omega is the place for you.

It’s true that we make extraordinary products, but our favorite part about Omega is our people! We love giving out service awards, but we know our proven ingenuity comes from the combination of legacy knowledge from our long tenured workforce and the infusion of new ideas and perspectives from our team members joining our growth. We believe in participative leadership. That means you have the freedom to make a difference and contribute to the larger goal, regardless of your position. Great ideas can strike at any moment, and when you have one, you’re empowered to speak up!

We strive to honor our founder’s Combat Engineer motto “the difficult we do immediately the impossible takes a little longer!”.

THE BIGGER PICTURE

For over 50 years, our customers have relied on our expertise, our innovation, and our insight in providing them with better opportunity to provide the market with pharmaceuticals, nutraceuticals, consumer healthcare, and other important products. We have thousands of solutions installed in over 50 countries.

With a strong focus on our immediate community, Omega regularly hosts and participates in workforce development and STEM initiatives with a variety of elementary schools, high schools, universities, and other educational institutions.

We’re here to make things better than they were; in our machines, in our community, and around the globe.

Ready for a new challenge in a fast‑paced environment? Want to help us disrupt an industry?

Come on and apply, we are ready for you!