Field Service Technician

PTR-Precision Technologies, Inc; Enfield (CT); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Flexible Spending Account (FSA)

Generous 401k plan with 6% Employer Match

Paid Time Off (PTO)

Holiday Bonus

Job summary

PTR-Precision Technologies, Inc is seeking a Field Service Technician based in Enfield, Connecticut. This role involves maintaining and troubleshooting electron beam welding equipment, requiring travel to customer sites 50-75% of the time.

The ideal candidate will possess excellent technical skills, experience with CNC tools, and the ability to communicate effectively. Benefits include medical insurance, a generous 401k plan, and paid time off.

Qualifications

• Minimum Associates degree or 5 years’ experience in maintenance.
• Preferred experience in servicing or troubleshooting CNC machine tools.
• Ability to lift up to 50 pounds unassisted.

Responsibilities

• Maintain, repair, and troubleshoot electron beam welding machines.
• Complete preventative maintenance and field modifications.
• Maintain customer service logs and internal service records.

Skills

Knowledge of PLC and CNC controls

Excellent technical and troubleshooting skills

Ability to read and interpret blueprints

Excellent communication skills

Mechanical aptitude

Education

Associates in Electrical Mechanical Maintenance or similar

Tools

Hand tools

PC proficiency (MS Word, Outlook, Excel)

Job description

PTR-Precision Technologies is a worldwide leader in the electron beam welding equipment industry. PTR has been manufacturing EB equipment in Connecticut for over 60 years as well as providing contract welding services using the latest in machine technology for over 35 years. We are currently seeking a Field Service Technician to join our Service Team. The position is responsible for resolving technical problems that occur both in-house, and at customer sites.

SCOPE OF POSITION:

The Field Service Technician is responsible for maintenance, repair, troubleshooting, and manufacturing of electron beam welding machines and by helping both in-house and off-site customers by responding to their requests for service in a timely and efficient manner as well as establishing and maintaining proper business relationships with them. This position is ideal for someone who enjoys a mix of traveling to customer sites, working in-house on machine builds, and who has a knack for troubleshooting and fixing things.

This position is based out of Enfield, CT and is required to travel 50-75% of the time, sometimes out of the country, and requires a valid US Passport.

DUTIES/RESPONSIBILITIES:

• Responsible for maintenance, repair, troubleshooting, and manufacturing of electron beam welding machines
• Completing Preventative Maintenance and field modifications
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
• Coordinate and participate in the planning, writing, and publishing an all-inclusive company proprietary troubleshooting manual
• Performs other duties as necessary or assigned

REQUIREMENTS:

• Knowledge of PLC and CNC controls, digital and linear circuits, and solid mechanical aptitude
• Knowledge of AC/DC circuits, AC and DC motor control, high voltage 480-volt circuits
• Ability to use hand tools, solder, and wire
• Ability to read and interpret documents such as blueprints, operating and maintenance instructions, and procedure manuals
• Excellent technical and troubleshooting skills, problem-solving abilities, and reasoning ability
• Excellent analytical, interpersonal, and communication skills with the ability to communicate technical issues in an easy-to-understand manner
• Able to organize documentation, both hard-copy and electronic
• Able to systematically train themselves by utilizing available in-house knowledge
• Maintains a safe and clean working environment
• Must be self-motivated and a great team worker

EDUCATION AND EXPERIENCE:

• Minimum of Associates Electrical Mechanical Maintenance or Similar or 5 years’ experience
• Experience or equivalent education servicing or troubleshooting CNC machine tools preferred
• Computer skills, with proficiency with MS, Word, Outlook, and Excel required
• Welding, high voltage, or vacuum technology knowledge helpful. PTR will train-

PHYSICAL REQUIREMENTS:

• Able to lift up to 50 pounds unassisted

BENEFITS:

• Medical, Dental and Vision Insurance
• Flexible Spending Account (FSA)
• Health Reimbursement Account (HRA)
• Generous 401k plan with 6% Employer Match
• Company Paid Life Insurance
• Short-Term Disability
• Long-Term Disability
• 12 paid holidays- including the week between Chirstmas and New Years
• Paid Time Off (PTO)
• Holiday Bonus