Field Service Technician

Federal Mfg; Elm (PA); On-site; USD 51,000 - 69,000; Full time

Job summary

Matrix Packaging Machinery is seeking a Field Service Technician to support installation, maintenance, and repair of automated packaging equipment. You will troubleshoot mechanical and electrical issues, train customer personnel, and travel across the US and internationally to meet client needs.

The role requires knowledge of mechanical/electrical principles, PLC familiarity, and strong customer service skills. Expect extensive field travel and hands-on problem solving daily.

Qualifications

• Knowledge of mechanical and electrical principles is required.
• Strong customer service and communication skills are essential.
• Willingness to travel extensively (75%+) within the US and internationally.

Responsibilities

• Install, integrate, repair and troubleshoot complex machinery.
• Provide on-site installation and customer training.
• Diagnose and repair mechanical/electrical issues and ensure specs are met.
• Travel 75% of the time to customer sites across the US and abroad.
• Support customers with parts needs and technical telephone assistance.

Skills

Mechanical principles & electrical

Customer service

Communication skills

Willingness to travel

Education

Technical Associate degree

Tools

PLC programming

Windows/MS Office

Job description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you.

At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey.

Do we have your attention?

Keep reading.

Matrix Packaging Machinery is seeking a talented Field Service Technician. You’ll support the installation, maintenance, and repair of automated packaging equipment. You’ll solve mechanical and electrical challenges for customers with your strong troubleshooting and customer service skills.

Does this work interest you?

• Installation, integration, repair and troubleshoot flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem-solving skills.
• Ensure all established inspection, testing, quality and operating specifications are met.
• Directs and or oversees customer’s personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).
• May provide on-site customizing of machine programs by revising programs to meet the customer needs.
• Occasionally maintain a 24-hour on-call status and provide customer technical telephone support.
• Will provide factory floor support when not providing customer field service support/travel.
• Provide customer training regarding the operation & service of our machinery.
• Assist customers with aftermarket parts needs will in the field.

If this sounds like you, we want to connect!

• Successful candidate must possess knowledge/skills of mechanical and electrical principles and be willing to travel extensively within the US and, from time to time, internationally.
• Good communication & interpersonal skills and a strong customer service focus.
• Familiarity with PLC/PC systems helpful.
• Proficiency in Windows & MS software (Word, Excel, Outlook).
• Excellent customer service skills; ability to train customer personnel on equipment.
• Prefer experience in flexible packaging material machinery.
• Minimum of 1 year experience in machinery repair.
• PLC programming experience preferred.
• Technical Associate degree or equivalent combination of education and experience.
• Willingness to travel a minimum of 75%.

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range: $37.00 - $50.00 per hour.

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

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