Field Service Technician

Pregis; Elgin (IL); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their dynamic team. This role involves extensive travel, providing on-site service, and ensuring customer satisfaction through technical support and repairs. The ideal candidate will possess a strong background in electrical and mechanical systems, along with excellent troubleshooting skills. Join a company that values integrity, collaboration, and innovation, and be part of a culture that fosters growth and inclusivity. If you're ready to make a difference in the packaging industry, this opportunity is for you!

Qualifications

• Associates degree or equivalent experience required.
• 5+ years in electrical or mechanical field service.

Responsibilities

• Provide service and support during field visits.
• Diagnose and repair technical issues on packaging lines.
• Document processes and maintain customer satisfaction.

Skills

Troubleshooting

Customer Service

Electrical Repair

Mechanical Repair

Technical Documentation

Education

Associates Degree

5+ years Field Service Experience

Tools

Indra Works

Siemens

Allen Bradley

Exor

Job description

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We're Not Just in the Packaging Business–We're in the "Wow" Business

Pregis is Hiring!

Why Join Pregis?

Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high-growth industries and is innovative, customer-focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you. Check out the Pregis Purpose to learn how sustainability and social responsibility are at the very core of our company DNA.

At Pregis, our experienced Technicians are the driving force behind our success. By exceeding our customers' high expectations both internal and external, we remain the gold standard in the protective packaging industry. We are now hiring a Field Service Technician.

Job Duties

1. Provide service and customer support during field visits or dispatches
2. Manage all on-site installation, repair, maintenance, and test tasks
3. Extensive travel nationally and at times internationally.
4. Travel frequency and duration 50-75% based on your home location.
5. Applicants should expect to be out of town for job sites for 2-3 weeks without returning home.
6. Diagnose errors or technical problems and determine proper solutions
7. Produce timely and detailed service reports
8. Document processes
9. Troubleshoot and repair electrical/electronic problems on Pregis packaging lines, basic computer networks, and Accessories/Peripheral systems including hardware and software.
10. Tie workflow to schedule
11. Operate vehicle in a safe manner and use field automation systems
12. Follow all company’s field procedures and protocols
13. Collaborate with technical team and share information across the organization
14. Understand customer requirements and make appropriate recommendations and briefings
15. Build positive relationships with customers
16. Maintain excellent customer satisfaction by troubleshooting, repair, and escalation of ongoing technical issues in a timely manner.
17. Utilize electronic testing equipment, wiring diagrams, and applications/tools available on the company’s laptop (Indra works, Siemens, Allen Bradley, Exor).
18. Escalate difficult problems to the technical support group in a timely manner. Work with the installation team to install and commission new equipment.
19. Prepare job time estimates and reports as requested by engineering.
20. Communicate product knowledge clearly verbally and in writing (internal and external).
21. Complete all paperwork promptly (expenses, timesheets, escalation reports, service reports, online training courses).

Required Education, Experience, and Qualifications

1. Associates degree or equivalent job experience
2. 5+ years of job-related work experience in Electrical or Mechanical and Field Service
3. Ability to troubleshoot, test, repair, and service technical equipment
4. English literacy
5. Ability to work flexible shifts and adapt to changing schedules, including overtime, weekends, and extended travel periods
6. Familiarity with mobile tools and applications
7. Possess a valid driver’s license

Our Growth Culture

We thrive in an open, transparent environment where we challenge our team members to share their diversity of thought through round table discussions, regular 1-on-1s, and maintaining a collaborative environment.

Pregis Core Values

• Integrity: The quality of being honest and having strong moral principles; moral uprightness. We value our people and expect the highest quality from each.
• Collaboration: Effective and efficient group action. We hire people who want to win as a team and strive for the greater good.
• Customer Focus: Prioritizing customer satisfaction as key to success. We seek candidates with this trait for both internal and external customers.
• Innovation: Continuously innovating and adopting new technology to stay proactive in the market.

Diversity and Inclusion

We believe in diversity of thought and traits, fostering an inclusive environment where all individuals are welcome.

Affirmative Action/EEO Statement/Inclusion

We offer equal employment opportunities and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. We support inclusion and value individual differences.

Visit us at www.pregis.com for more information about Pregis LLC.