Field Service Technician

Pregis Corporation; Elgin (IL); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team. In this pivotal role, you'll be responsible for providing exceptional service and support during field visits, ensuring customer satisfaction through timely repairs and installations. With a focus on electrical and mechanical systems, you'll troubleshoot complex issues and collaborate with a talented technical team. If you're passionate about innovation and customer service, this opportunity offers the chance to thrive in a dynamic environment that values integrity and teamwork.

Qualifications

• 5+ years of experience in field service, focusing on electrical and mechanical systems.
• Ability to troubleshoot and repair technical equipment effectively.

Responsibilities

• Provide service and support during field visits, managing installations and repairs.
• Diagnose technical problems and produce detailed service reports.

Skills

Troubleshooting

Electrical Repair

Mechanical Repair

Customer Service

Technical Documentation

Communication Skills

Education

Associate's Degree

Tools

IndraWorks

Siemens

Allen Bradley

Exor

Job description

We're Not Just in the Packaging Business—We're in the "Wow" Business

Pregis is Hiring!

Why Join Pregis?

Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that thrives across various high-growth industries, is innovative, customer-focused, operates with high integrity, and values strong teamwork and collaboration, Pregis is the right place for you. Learn more about our Pregis Purpose to see how sustainability and social responsibility are at our core.

Job Overview

Our experienced Technicians are crucial to our success, consistently exceeding customer expectations and maintaining our status as the industry standard in protective packaging. We are currently hiring a Field Service Technician.

Job Responsibilities

1. Provide service and customer support during field visits or dispatches
2. Manage all onsite installation, repair, maintenance, and testing tasks
3. Travel extensively nationally and occasionally internationally, with travel frequency and duration of 50-75% based on your home location
4. Expect to be on out-of-town job sites for 2-3 weeks without returning home
5. Diagnose errors or technical problems and determine appropriate solutions
6. Produce timely and detailed service reports and document processes
7. Troubleshoot and repair electrical/electronic issues on Pregis packaging lines, basic computer networks, and peripheral systems
8. Operate vehicles safely and utilize field automation systems
9. Follow all company procedures and protocols
10. Collaborate with the technical team and share information organization-wide
11. Understand customer requirements and provide appropriate recommendations
12. Build positive customer relationships
13. Maintain high customer satisfaction through troubleshooting, repair, and escalation of ongoing issues
14. Use electronic testing equipment, wiring diagrams, and applications like IndraWorks, Siemens, Allen Bradley, and Exor
15. Escalate complex problems to support teams and assist with installation and commissioning of new equipment
16. Prepare job estimates and reports as required
17. Communicate clearly both verbally and in writing
18. Complete all paperwork promptly, including expenses, timesheets, and service reports

Qualifications

• Associate's degree or equivalent experience
• 5+ years of relevant experience in electrical or mechanical field service
• Ability to troubleshoot, test, repair, and service technical equipment
• Proficiency in English
• Flexibility to work shifts, including overtime and weekends, with periodic travel of several weeks
• Familiarity with mobile tools and applications
• Valid driver’s license

Our Culture and Values

We foster an open, transparent environment that encourages diversity of thought through regular discussions, one-on-one meetings, and collaboration. Our core values include:

• Integrity: Upholding honesty and strong moral principles
• Collaboration: Working effectively as a team for mutual success
• Customer Focus: Prioritizing customer satisfaction in all we do
• Innovation: Continuously adopting new technologies to stay competitive

Diversity and Inclusion

We value diversity of thought and characteristics, fostering an inclusive environment where everyone feels welcome and respected.

Equal Opportunity Statement

We are an equal opportunity employer, committed to non-discrimination and inclusion regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or other protected characteristics. We welcome all individuals to apply and contribute to our culture.

Visit us at www.pregis.com for more information about Pregis LLC.