Field Service Technician

TFGroup LLC; Denham Springs (LA); On-site; USD 25,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-sponsored IRA retirement plan

Paid time off and paid holidays

Long-term growth potential

Job summary

Total Foodservice Group (TFG) is seeking a Field Service Technician to diagnose, troubleshoot, and repair restaurant kitchen equipment at customer sites across Enterprise, AL and surrounding areas. You will ensure equipment runs at peak efficiency, address customer concerns with clear communication, and uphold high service standards.

The role requires hands-on technical skills, the ability to work independently, travel as needed, and a commitment to safety.

Qualifications

• Must be able to learn and apply equipment knowledge in field/warehouse settings.
• Strong time-management and clear communication with customers and team.
• Ability to work independently with minimal supervision.
• Organizational skills and ability to document repairs accurately.
• Experience with power tools and a basic safety mindset.

Responsibilities

• Install/repair restaurant kitchen equipment and troubleshoot issues.
• Safely operate tools and maintain equipment records and logs.
• Manage assigned customers and territories; handle administrative duties.
• Build relationships with customers and maintain professional image.

Skills

Time management

Effective communication

Independent work

Organizational skills

Power tool experience

Customer service mindset

Education

High School or Equivalent

EPA Certification

Electrical & Refrigeration Technician Experience

Job description

Field Service Technician

Service Full Time Enterprise, AL, US

2 days ago Requisition ID: 1116

Salary Range: $18.00 To $35.00 Hourly

TFG is seeking a Field Service Technician to join our team in the Enterprise, AL area.

As a Field Service Technician, you will be responsible for diagnosing, troubleshooting, and repairing foodservice equipment at customer sites. You’ll ensure equipment operates at optimal efficiency, address customer concerns through clear communication, and maintain high service standards. Technicians will manage their assigned territories, perform timely repairs, and proactively address potential equipment issues.

Key Responsibilities

Service Technicians are responsible for installs/repairs, upkeep, and troubleshooting of restaurant kitchen equipment sold and serviced by TFG.

• Completes system installations by fabricating, mounting, and connecting various components such as: compressors, motors, control panels, gauges, and other related components to ensure power connections are secure and equipment is operationally sound
• Responsible for assigned customers and territories, as well as administrative duties pertaining to customer calls, expense reports, time sheets, and tracking of necessary preventative maintenance and requests made by customers
• Identifies malfunctions by testing, repairing, or replacing equipment/parts
• Presents and maintains a professional image
• Properly documents repairs and actions by completing equipment records
• Builds and fosters strong relationships with customers each visit
• Continues to learn on the job through participation in educational opportunities and training
• Maintains safe and healthy work environment by following company standards and procedures and complying with legal regulations

Skills, Abilities, Qualifications

• Motivated to learn, retain, and apply equipment knowledge in the field and warehouse through hands-on and video training
• High levels of time-management and effective communication
• Ability to work independently without direct supervision
• Self-Motivated to perform tasks at a high level
• Organizational skills, and ability to properly document repairs and requests
• Capability to diagnose, repair, and solve equipment issues
• Is accountable, accurate, and shares a positive attitude
• Power tool experience and basic safety knowledge

Physical Requirements

This position requires the ability to perform essential physical job functions with or without reasonable accommodation, including:

• Lift and carry equipment or materials weighing up to 60 pounds
• Push or maneuver equipment weighing up to 900 pounds using wheels or dollies
• Move equipment weighing up to 500 pounds from a dolly to a countertop or work surface
• Climb ladders while carrying tools and equipment
• Kneel, crouch, bend, or work from the floor for extended periods of time
• Drive for extended periods of time as required for customer service calls and travel between job sites
• Safely operate hand and power tools
• Work in a variety of environments, including kitchens, warehouses, and outdoor conditions, with exposure to heat, cold, noise, and mechanical equipment

Education & Experience

Required:

• Drivers License
• Must be over 21 years of age to operate company vehicles

Preferred:

• High School or Equivalent
• EPA Certification: Training/Certification Provided on Job
• Electrical and Refrigeration Technician Experience
• General Interest in the Foodservice Industry
• Field Service Technicians will work in Enterprise, AL and surrounding areas to complete repairs at customer locations
• Technicians may be required to provide on-call service, after-hours support, or work outside of traditional office hours
• Technicians must be comfortable traveling for assignments, as required, and must provide a valid driver's license upon hiring
• Competitive salary based on experience
• Medical, dental, and vision insurance options
• Company-sponsored IRA retirement plan
• Paid time off and paid holidays
• Stable, full-time opportunity with long-term growth potential
• Supportive leadership and a collaborative work environment

About TFG:
Total Foodservice Group (TFG) is a dedicated team of experts from various industry backgrounds, focused on providing top-notch customer service for companies in the foodservice industry. We offer high-quality foodservice equipment, readily available parts, and a global service network to support our clients’ success. Guided by our core values—People First. Forward Thinking. Whatever It Takes.—we are dedicated to excellence in service, sales, and fostering a company culture that puts people at the heart of everything we do.

Join TFG and be part of a dynamic team that values hard work, innovation, and customer satisfaction.

TFG is an Equal Opportunity Employer

TFG is seeking a Field Service Technician to join our team in the Enterprise, AL area.

As a Field Service Technician, you will be responsible for diagnosing, troubleshooting, and repairing foodservice equipment at customer sites. You’ll ensure equipment operates at optimal efficiency, address customer concerns through clear communication, and maintain high service standards. Technicians will manage their assigned territories, perform timely repairs, and proactively address potential equipment issues.

Key Responsibilities

Service Technicians are responsible for installs/repairs, upkeep, and troubleshooting of restaurant kitchen equipment sold and serviced by TFG.

• Completes system installations by fabricating, mounting, and connecting various components such as: compressors, motors, control panels, gauges, and other related components to ensure power connections are secure and equipment is operationally sound
• Responsible for assigned customers and territories, as well as administrative duties pertaining to customer calls, expense reports, time sheets, and tracking of necessary preventative maintenance and requests made by customers
• Identifies malfunctions by testing, repairing, or replacing equipment/parts
• Presents and maintains a professional image
• Properly documents repairs and actions by completing equipment records
• Builds and fosters strong relationships with customers each visit
• Continues to learn on the job through participation in educational opportunities and training
• Maintains safe and healthy work environment by following company standards and procedures and complying with legal regulations

Physical Requirements

This position requires the ability to perform essential physical job functions with or without reasonable accommodation, including:

• Lift and carry equipment or materials weighing up to 60 pounds
• Push or maneuver equipment weighing up to 900 pounds using wheels or dollies
• Move equipment weighing up to 500 pounds from a dolly to a countertop or work surface
• Climb ladd