Field Service Technician

Camlin Energy; Dallas (TX); On-site; USD 45,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Field Service Technician, where you'll be at the forefront of delivering innovative solutions in the power and rail sectors. This role offers an exciting opportunity to engage with customers, ensuring their needs are met while working on high-voltage products. You'll be part of a dynamic team committed to excellence, with a strong emphasis on health, safety, and environmental standards. With opportunities for travel and professional growth, this position is perfect for those eager to develop their skills and make a real impact in the industry.

Benefits

Health insurance

Dental insurance

Vision insurance

401k with company match

Subsidized gym and wellness program

Qualifications

• Experience in a similar role with a focus on customer service.
• IT proficiency with strong documentation skills.

Responsibilities

• Ensure customer satisfaction while managing field projects.
• Installation and commissioning of standard HV products.

Skills

Problem-solving

Communication

Documentation management

Analytical skills

Customer service

Education

Associates Degree in Electrical/Mechanical Engineering

5 years Field Experience

Job description

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Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.

At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe.

Field Service Technician

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Field Service Technician - United States - Dallas, Texas

Full Time

Reporting to: Field Services Manager

What To Expect Day To Day

Camlin Energy has an exciting opportunity for someone to join us in a Field Service Technician position, based in the South Central Region, within Camlin's Global Services Department.

RESPONSIBILITES

• Representing Camlin, by ensuring the customer comes first, and that field projects are maintained on track and supported in a professional manner whilst delivering excellent levels of customer service.
• Ensures compliance with Camlin Health, Safety and Environmental policies.
• Undertakes and regularly updates all training associated with the role inc external mandatory H&S training as directed.
• Completes training on the Installation / Commissioning and general servicing of standard HV products to be installed regionally within Northern America.
• Working within live sub-stations and network facilities, primarily within the designated region.
• Installation and commissioning of standard HV products.
• General service and maintenance duties involving the standard HV products.
• Reports to Field Service Manager on works carried out, work orders and service appointments.
• Compiles and issues reports on works carried out to the Operational Officer.
• Maintain constant communication with Field and Operational functions, enabling efficient & timely planning and scheduling of works.
• Communicates and aligns with the wider team, reporting on customer satisfaction throughout inc post works.
• Supports the non-conformance chain of issues within field projects, applying critical thinking skills, working with customer support to ensure relevant feedback and details are received and passed on for verification and analysis.
• Undertake other such duties that are required, commensurate with the role.
• Up to 70% travel may be required to carry out duties as assigned

What You Will Need To Succeed

• A positive, can-do attitude, keen to learn and develop your skills.
• Experience in a similar role.
• IT proficient with good documentation management
• Good analytical and problem-solving abilities.
• Good interpersonal and communication skills.
• A willingness to work additional hours and the flexibility to work weekends as required; must be able to travel within the specified region and possibly to other customer locations as and when required, therefore a current passport and driver’s license are essential.

Qualifications

• Associates Degree in Electrical / mechanical engineering or similar relevant qualification OR 5 years Field Experience in a similar role.

DESIRABLE

• Previous experience with communication protocols and carriers
• Previous experience with Software and Hardware Solutions
• Ability to demonstrate critical thinking.
• Previous experience directly interfacing with customers to deliver satisfactory outcomes.

OUR VALUES

• We work together
• We believe in people
• We won’t accept the ‘way it’s always been done’
• We listen to learn
• We’re trying to do the right thing
• Health, dental and vision insurance
• 401k with company match
• Subsidised gym and wellness programme

Equal Employment Opportunity Statement

Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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