Field Service Technician

Diebold Nixdorf, Incorporated; Concord (CA); On-site; USD 37,195 - 41,328; Full time

Job summary

Diebold Nixdorf, Incorporated in Concord, CA is hiring a Field Service Technician to support our clients in a hyper-connected retail technology environment. You will perform incident handling, hardware repairs, preventive maintenance, software configuration, and customer training, with guidance from more experienced technicians.

A minimum of 1–2 years in field services and a valid driver’s license are required.

Qualifications

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant Field Services experience.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies fleet requirements.

Responsibilities

• Incidents handling: uses diagnostic tools to troubleshoot hardware and software failures.
• Performs hardware repairs on a component level and adjusts mechanical components.
• Configures and installs applicable software and preventive maintenance procedures.
• Refills consumables as directed and participates in IMAC/R activities.
• Trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware/software trainings and KPI initiatives.

Skills

Field service Technician

Troubleshooting

Communication skills

Driver's license

Education

Education or equivalent work experience

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.

• Gains familiarity with Field Service Technician practices and procedures.
• With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web based).
• Participates in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.

The annual base salary range for this position is27.00to30.00.

Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.

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