Field Service Technician

KR Wolfe Inc.; Cleveland (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

KR Wolfe Inc. is seeking a Field Service Technician for installations and maintenance of healthcare equipment. The role involves troubleshooting, effective communication with clients, and strong documentation skills. The ideal candidate has a high school diploma, experience with tools, and a commitment to quality and safety in their work.

Qualifications

• 1+ years of field service experience.
• Proficient with Microsoft Office Suite.
• Experience with hand tools and service test equipment.

Responsibilities

• Install, troubleshoot, and repair healthcare equipment.
• Document work activities with detailed reports and photos.
• Maintain environmental awareness and safety measures.

Skills

Customer communication

Problem-solving

Communication skills

Education

High School Diploma or GED

Tools

Standard hand tools

Power drills

Job description

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In the role of Field Service Technician (FST), you will perform installations, repairs, and preventative maintenance of non-IT healthcare equipment.

Duties And Responsibilities

• Install, troubleshoot, and repair healthcare equipment for clients
• Employee must accurately complete daily timecard, document work activities extensively through notes and pictures, complete and manage one’s own expense reports, and various other forms and documents as a regular course of business. All of which must be done daily
• Employee will prepare documents using Microsoft Office Suite (Excel, Word, Outlook, etc.)
• Employee must demonstrate professional etiquette with team members, superiors & clients always
• Employee shall always demonstrate strong oral and written communication skills
• Employee must always demonstrate positive customer communication
• Employee will be required to solve problems, escalating matters to KRW leadership as necessary
• Employee shall care for and ensure all company and client property remains in good condition
• Employee must always maintain environmental awareness
• Employee must always adhere to safety measures
• Occasional overnight travel may be required
  
  

Job Duties

• Communicate with Field Manager / Client Representatives
• Communicate with project point of contact to review work to be performed and to understand where the equipment will be installed.
• Report any discrepancies in scope work and/or inventory issues to the Team Lead and/or Project Manager.
• Communicate in real time any issues that may arise during the project.
• Schedule
• Arrive to project on time as scheduled.
• Report any delays that could cause issue with meeting customers completion timelines.
• Installations
• Read and interpret installation diagrams and blueprints
• Communicate with Team Lead and/or client representatives to determine installation locations and placement.
• Keep work area clean at all times and remove any trash or old dispensers from the work area.
• General construction a plus, experience using hand tools and power tools for repairs
• Knowledge of drywall, masonry and tile construction
• Provide Detailed Reports and Photos for work completed
• Complete detailed sign-off for work performed (A template will be provided)
• Provide photos showing work performed
• Document any issue that arise with photos and detailed notes. (This will also need to be reported to field manager in real time)
• Upload photos and sign off into company system.
• Manage Clients Parts Inventory
• Prior to beginning installation, you will need to identify all inventory is onsite.
• Report any damaged or broken inventory immediately
• You will want to record part number and provide photos.
• These units will need to be placed back in their box
• Training
• Installation documents and videos will be provided to review prior to the beginning of any project.
  

Preferred Experience:

• High School Diploma or GED
• 1+ years of field service experience
• Proficient working with all standard hand tools, power drills, levels, etc.
• 1+ years of experience working with Microsoft Office
• 1+ years of experience in the use of power and hand tools and service test equipment
  
  

Preferred Qualifications:

• Previous professional experience in Construction, Electronics and/or Plumbing
• Customer-facing experience
  
  

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Internet Publishing

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